Full-Time

Software Consulting Specialist

Posted on 5/15/2024

ConnectWise

ConnectWise

1,001-5,000 employees

Comprehensive IT management and cybersecurity software

Data & Analytics

Mid

Remote in UK

Requirements
  • At least one year of experience working with CW PSA or CPQ
Responsibilities
  • Provides support to cross-functional teams
  • Researches, analyzes, and documents findings
  • Influences others within the Service & Support team
  • Coordinates project implementation with clients and internal team
  • Assists and trains clients on ConnectWise solutions
  • Manages project workflow and timeline
  • Trains on selected products, services, processes, and procedures
  • Monitors project implementation plan to meet client expectations
  • Conducts kick-off meetings with new clients
  • Communicates project status to clients
  • Maintains key performance indicators and metrics
  • Assists with coaching/mentoring colleagues
  • Engages in ongoing product cross-training

ConnectWise offers a suite of IT management software solutions, including cybersecurity management, unified monitoring and management, business management, and integrated services. The technologies utilized encompass EDR/MDR, SIEM, risk assessment and vulnerability management, identity management, cloud app security, SASE, SOC services, RMM, PSA, CPQ, dashboards and KPIs, IT documentation, help desk services, dedicated technician support, and project assistance, all designed to empower technology solution providers to efficiently run their businesses and secure their clients' critical assets.

Company Stage

Seed

Total Funding

$585K

Headquarters

Tampa, Florida

Founded

1982

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

28%
INACTIVE