Learning Lead - Non Sterile Compounding

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Hims & Hers is seeking a skilled and passionate Learning Lead, Non Sterile Compounding to deliver and coordinate all training operations across Non Sterile Compounding. This role is responsible for the full training lifecycle from scheduling, facilitation, documentation, and compliance while maintaining an active floor presence to support operational teams and ensure continuous competency across all compounding areas. The Learning Lead, Compounding reports to the Learning Operations Manager or Learning Area Manager depending on shift, and plays a critical role in maintaining a strong culture of quality, safety, and continuous learning in a highly regulated environment.

You Will:

• Facilitate training for new hires, cross-training, and ongoing development across assigned operational areas.

• Conduct remediation and retraining sessions as needed to address performance gaps or compliance issues.

• Develop and maintain the training schedule for new hires, cross-training, and annual training programs in coordination with site leadership.

• Maintain accurate training records, track completion rates, and ensure documentation aligns with Good Documentation Practices (GDP) and regulatory requirements.

• Support audit readiness by maintaining up-to-date, accessible training records for regulatory and internal reviews.

• Utilize LMS platforms to assign, track, and report on training completion and effectiveness.

• Collaborate with Operations, Quality, Compliance, Safety, and HR to identify skill gaps and ensure training programs meet business and compliance needs.

• Audit tenured associates to ensure competencies are being met continuously.

• Maintain floor presence to retain process knowledge, identify training gaps, and support operational teams.

• Work with subject matter experts to ensure accuracy and relevance of training content.

• Create and update training materials ensuring content is current and compliant.

• Maintain daily communication with Operations, HR, Recruiting, and other teams to stay aligned on training priorities.

• Engage associates to build and maintain a strong safety culture.

• Support operational workflows by contributing to path and process tasks when training responsibilities are fulfilled.

• Lead Train-the-Trainer programs to equip subject matter experts and supervisors to deliver consistent training across non sterile compounding shifts.

• Ensure all training programs comply with USP, FDA, and state board of pharmacy requirements.

You Have:

• High school diploma, GED, or equivalent required; Bachelor's degree in Learning & Development, Education, Business, or related field preferred.

• Active CPhT (Certified Pharmacy Technician) certification required.

• 2+ years of experience in compounding operations within a 503a, 503b, or manufacturing environment.

• Strong facilitation and presentation skills with the ability to engage diverse audiences.

• Experience with LMS platforms for training administration, tracking, and reporting.

• Familiarity with regulatory compliance, training documentation, and Good Documentation Practices (GDP).

• Strong organizational skills with the ability to manage schedules, records, and multiple priorities simultaneously.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools.

• Flexibility to work various schedules and shifts as needed for a 7-day operation.

• Strong knowledge of USP <797>, <795>, and <800> standards and cGMP regulations as they relate to training and compliance.

Our Benefits (there are more but here are some highlights):

• Comprehensive health benefits including medical, dental & vision, and parental leave

• 401k benefits with employer matching contribution

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.