Workspace Support Engineer

Workspace Support Engineer

Beyond · Taguig, Philippines (Hybrid) · Full-time · Posted 2026-11-10

Workplace: hybrid

Department: Managed Services

Description

We are a global technology group, headquartered in London.
We deploy experts and frontier technology, like AI, to help organisations thrive through change.

We have over 600 professionals (>75% hands-on technical talent) spread across Europe, North America and Asia, and are backed by Marlin Equity Partners. 

We help customers:

Work smarter – Building modern, scalable infrastructure, apps and workflows that actually improve your bottom line.

Engage personally – Creating digital experiences that capture attention, convert sales, and keep customers coming back.

Stay secure – Establishing the security, governance and compliance systems that protect you from threats, fines, and downtime.

We work with some of the world's biggest brands to solve their biggest problems.
From highly regulated financial institutions to fast-moving tech unicorns and global retailers.

Different worlds, same standard: we ship tangible outcomes into production, fast.
Then we work alongside customers to maintain and optimise them long term, upskilling their teams along the way.

Work where work matters.

At Beyond, we believe in work that leaves a mark. This role is for the innovative people who thrive on solving problems that don't have answers yet, for those who are accountable for tangible outcomes, and for individuals who act with integrity when it absolutely has to work. 

At Beyond, we believe in work that leaves a mark. This role is for the innovative people who thrive on solving problems that don't have answers yet, for those who are accountable for tangible outcomes, and for individuals who act with integrity when it absolutely has to work.

How You'll Shape Our Success

The purpose of this role is to act as a point of contact for our clients for Workspace related issues. You will become one with our team, and as such you will aim to support our  customers by following the guidance and the processes already in place. 

Core Responsibilities

• Provide support and advice to clients on the Google Workspace platform, following  the processes & best practices 
• Adhere to the service level agreements dealing with enquiries in a professional and timely manner
• Have designated MSP customers to serve as Support contact/escalation, chase proactively in tickets etc.
• Support the Workspace Deployment Specialists and Collaboration Engineers with their project work 
• Provide on-call support for clients out-of-hours via a rota system, when needed
• Actively learning and developing skills required to  support our customer portfolio

Requirements

What You’ll Need to Succeed  

Essential Skills & Experience:

• Demonstrable experience in a customer-facing service desk/helpdesk role
• Prior experience in a Support & Operations environment, in a 2nd line or in a customer-facing service desk/helpdesk role preferably, in an ITIL environment 
• A strong understanding  of the Service  Management key  components: including ticket types, SLA’s and the importance of being able to correctly categorise/prioritise tickets
• Able to build trust quickly and adapt to a variety of different people and situations
• The ability to analyse and methodically resolve problems, following the pre-established set of troubleshooting steps
• Able to swiftly involve the relevant team members, when a customer escalation is raised
• A natural curiosity and experience in applying technology to resolve customer issues
• Be a confident communicator, able to use terminology to suit the stakeholder’s level of technicality.
• Confidence with technology and the Internet
• Has a basic knowledge of change management principles and their relation to projects.
• Excellent English, written and verbal.
• Basic experience with Linux in Virtual Machine environments: VMware / VSphere, KVM, Xen
• Knowledge of Zendesk or other comparable ticketing systems

Desirable Skills & Experience (Optional):

• Technical expertise with the Google Workspace Platform is desirable 
• Experience in SaaS/IaaS, specifically Google Cloud Technologies  is desirable but not essential

Benefits

We believe in supporting our team members both professionally and personally. Here's how we invest in you:

Compensation and Financial Wellbeing

• Competitive base salary.
• De Minimis Allowance. 
• 13th Month Pay: Equivalent to one month’s base salary, paid every December.

Health and Wellness

• Medical Insurance: HMO coverage for the employee plus up to two dependents (employer-paid).
• Sick Leave: 15 paid days per year, pro-rated from the start date.

Work-Life Balance and Growth

• Annual Leave: 28 days per calendar year (January 1 – December 31), pro-rated based on start date.
• Birthday Leave: An extra paid day off for your birthday. 
• Learning Leaves: Ten paid learning days per year.
• Philippine Public Holidays: Statutory holidays are included. 
• Bereavement Leave: 3 paid days.
• Parental Leave: Maternity or Paternity leave.
• Flexible Work Arrangement: Hybrid model (two to three days in the office).
• Peer Recognition: 100 Bonusly points per month for peer recognition.

Diversity and Inclusion

At Beyond, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all.

Apply

Apply at Beyond

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