Liability Claims Associate Program Manager



1,001-5,000 employees

Nationwide car rental marketplace

Consumer Goods

$69,000 - $77,500

Bonus, Equity

Mid, Senior

Phoenix, AZ, USA

Required Skills
  • 6+ years' experience in auto injury claims
  • Strong claims legal knowledge of relevant legislation and case laws in a multi-state jurisdiction
  • Strong proficiency with technology such as Claims Management systems, CRM systems, Google Docs, MS Office, mobile systems
  • BA/BS preferred
  • State licensing desired (but not required)
  • Commitment to high responsiveness and availability
  • Entrepreneurial mindset
  • Ability to work in a fast-paced environment
  • Excellent follow-through, attention to detail, and with minimal need for supervision
  • Take the lead on claim consultations with liability insurance partners
  • Participate in organizing claim reviews and provide coaching and performance feedback to liability partners
  • Review claims data to measure and track account performance, identify trends, risks, and opportunities
  • Work closely with other teams at Turo to take observed claims into actionable changes in the marketplace
  • Work closely with the Turo protection team to develop best practices and improve workflow and efficiency
  • Audit invoicing from carriers for handling and paid claims to ensure accuracy
  • Identify and drive ongoing improvements to policies and procedures to improve outcomes and the claims experience for customers
  • Review cases in litigation with the handling team, consult on litigation plans, and ensure best-in-class handling for hosts and guests
  • Be a subject-matter expert for liability claims within Turo and aid the Turo internal team to understand liability claim workflows and referral processes
  • Foster a high-quality work environment that inspires the team to deliver a world-class
  • Weekly and Monthly scorecard updates and analysis
  • Provide support to audit partners to verify and test claims data

Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.

Company Stage


Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth