Outbound Operations Manager

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 35,000 crew members who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every crew member believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Job Responsibilities:

• Responsible for all budgetary, people development, safety, quality, performance and customer experience for the outbound shipping are of the ShipCenter.
• Manage and lead a team of supervisors and team leads; coach and mentor the team to ensure performance objectives are met and build positive crew relations and leadership bench strength within the ShipCenter.
• Measure performance, provide feedback, and hold operations managers accountable for their performance and the performance of their departments.
• Leverage the supervisors and team leads by brainstorming ideas and rolling them into the creation of improvement plans for the functional area. Drive creation of quality initiatives, process change initiatives, and other lean initiatives to enable functional area and the ShipCenter to meet and exceed business plan.
• Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
• Ensure that best practices are shared across all departments, shifts (where applicable) and across the network.
• Ensure the administration of policies/procedures in a fair and consistent manner. Professionally address issues with the management team and crew members, individually and collectively, utilizing the proper resources.
• Work closely with support staff (HR, finance, facilities, safety, IT and other operations managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Qualifications:

• Bachelor's degree or equivalent in business administration, industrial engineering, operations engineering, mechanical engineering, supply chain or related discipline
• 7+ years of experience in a distribution/warehouse/fulfillment center
• Flexible with a multiple-shift operation based on business needs.
• Must be relocatable.

Preferred Qualifications:

• Lean and continuous improvement with experience leading projects to completion. Prior experience within a large sized warehouse
• Ability to communicate effectively with all levels of employees.
• Ability to analyze information effectively and consistently.
• Ability to complete assignments within established timelines.    

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.  Please confirm that the person you are working with has an @fivebelow.com email address.  Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.  If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers