Technical Service Manager - P&C China

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.

With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

Job Description Summary

The TSD Manager, P&C China is responsible for providing technical service, application development and customer support to drive growth in the China Paint & Coatings market, with a primary focus on biocides and microbial control solutions. The role partners closely with Sales, Marketing, R&D, Regulatory and Product Management to solve customer technical challenges, support new business opportunities and enable successful product adoption. The incumbent acts as a key technical interface with customers and translates market and customer needs into practical, value-creating solutions for Arxada. This is an individual contributor role with no direct people management responsibility.

Key Accountabilities:

•    Partner with Sales and Marketing to deliver business objectives and growth initiatives for the China Paint & Coatings market.
•    Provide expert technical support to customers, including product recommendation, formulation guidance, performance evaluation, troubleshooting and application optimization.
•    Develop and maintain strong technical relationships with strategic customers, distributors and relevant industry stakeholders.
•    Lead customer application projects from technical assessment through laboratory validation, customer trial support and commercialization follow-up.
•    Identify customer needs, market trends and competitive insights, and translate them into innovation opportunities, technical value propositions and growth projects.
•    Collaborate with Regional and Global R&D, Regulatory, Product Management, Quality and Supply Chain teams to support new product launches, product approvals and customer qualifications.
•    Prepare technical reports, laboratory data, product application guidance, presentations, training materials and customer-facing technical documentation.
•    Deliver technical training, seminars and customer presentations to strengthen product positioning and support commercial execution.
•    Ensure technical activities comply with Arxada safety, quality, regulatory and ethical standards, and promote best EHS practices in all laboratory and customer-facing work.
•    Maintain awareness of coatings technologies, biocide and microbial control trends, regulatory developments and competitor solutions relevant to the China market.
Business Travel:
•    Domestic travel within China and occasional regional travel of approximately 30-40% may be required.
•    Regular customer visits and technical engagement at customer sites are required.
 

Requirements:

• Strong technical knowledge of paint and coatings formulations, additives, microbial control solutions and application performance requirements.
• Ability to diagnose customer technical issues and translate formulation or performance challenges into practical solutions.
• Good understanding of China Paint & Coatings market dynamics, customer needs, regulatory context and competitive landscape.
• Hands-on laboratory capability includes experimental design, application testing, data interpretation and technical reporting.
• Strong customer-facing communication, presentation and technical training skills in Mandarin and English.
• Effective project management, prioritization and follow-up skills across multiple customer and innovation projects.
• Ability to influence without direct authority and work effectively in a matrix organization.
• Strong business acumen, analytical thinking and results orientation.

Arxada has world class offering in two distinct areas:  

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. 

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. 

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

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