Community Health Systems

Operates acute care hospitals nationwide

Health Information Management Technician – Certified

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeKnoxville, TN, USANo salary listedIn-person

About the Job

Requirements

1-2 years of experience in health information management, medical records, or a healthcare-related clerical role required
Strong understanding of medical record workflows, documentation requirements, and regulatory compliance
Knowledge of chart deficiency processes, provider suspension workflows, and unbilled management procedures
Proficiency in EHR systems, document management, and health information technology platforms
Strong organizational and problem-solving skills to ensure timely and accurate documentation
Effective communication and collaboration with providers, HIM leadership, and interdisciplinary teams
Ability to analyze, generate, and interpret HIM reports, including deficiency tracking and unbilled account monitoring
Attention to detail and ability to handle sensitive patient information with confidentiality and professionalism

Responsibilities

Manages chart deficiency workflows, including notifying and assisting providers with incomplete medical records, monitoring deficiencies, and ensuring compliance with hospital and regulatory guidelines
Processes unbilled accounts, supporting timely coding, reimbursement, and revenue cycle operations
Ensures accurate filing and maintenance of health records, filing documents in the electronic health record (EHR) system in a timely and organized manner
Oversees the suspension process for delinquent records, ensuring compliance with hospital medical staff rules, HIM policies, and regulatory requirements
Monitors and maintains delinquency statistics, generating reports and escalating concerns as needed to HIM leadership
Performs mandated registry reporting, such as tumor registry and Master Patient Index (EMPI) reconciliation, ensuring compliance with reporting requirements
Processes and maintains medical records across multiple health information systems, ensuring accuracy, completeness, and security
Assists HIM leadership with operational reports, audits, and quality improvement initiatives to enhance documentation workflows
Ensures compliance with HIPAA, Joint Commission (JC), and facility policies, maintaining the confidentiality and security of patient health information
Performs other duties as assigned
Maintains regular and reliable attendance
Complies with all policies and standards

Desired Qualifications

Experience with chart deficiency management, EHR systems, and regulatory reporting preferred

Job Summary

The Health Information Management (HIM) Technician – Certified is responsible for ensuring the accuracy, integrity, and accessibility of patient health records to support coding, reimbursement, physician chart completion, and regulatory compliance. This position plays a critical role in chart deficiency management, unbilled management, mandated registry reporting, and electronic health record (EHR) maintenance. The HIM Technician – Certified also assists providers with medical record deficiencies, oversees suspension processes, and maintains delinquency statistics in accordance with state regulations, hospital policies, HIM procedures, and Joint Commission (JC) standards.

Essential Functions

Manages chart deficiency workflows, including notifying and assisting providers with incomplete medical records, monitoring deficiencies, and ensuring compliance with hospital and regulatory guidelines.
Processes unbilled accounts, supporting timely coding, reimbursement, and revenue cycle operations.
Ensures accurate filing and maintenance of health records, filing documents in the electronic health record (EHR) system in a timely and organized manner.
Oversees the suspension process for delinquent records, ensuring compliance with hospital medical staff rules, HIM policies, and regulatory requirements.
Monitors and maintains delinquency statistics, generating reports and escalating concerns as needed to HIM leadership.
Performs mandated registry reporting, such as tumor registry and Master Patient Index (EMPI) reconciliation, ensuring compliance with reporting requirements.
Processes and maintains medical records across multiple health information systems, ensuring accuracy, completeness, and security.
Assists HIM leadership with operational reports, audits, and quality improvement initiatives to enhance documentation workflows.
Ensures compliance with HIPAA, Joint Commission (JC), and facility policies, maintaining the confidentiality and security of patient health information.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

1-2 years of experience in health information management, medical records, or a healthcare-related clerical role required
Experience with chart deficiency management, EHR systems, and regulatory reporting preferred

Knowledge, Skills and Abilities

Strong understanding of medical record workflows, documentation requirements, and regulatory compliance.
Knowledge of chart deficiency processes, provider suspension workflows, and unbilled management procedures.
Proficiency in EHR systems, document management, and health information technology platforms.
Strong organizational and problem-solving skills to ensure timely and accurate documentation.
Effective communication and collaboration with providers, HIM leadership, and interdisciplinary teams.
Ability to analyze, generate, and interpret HIM reports, including deficiency tracking and unbilled account monitoring.
Attention to detail and ability to handle sensitive patient information with confidentiality and professionalism.

Licenses and Certifications

RHIT - Registered Health Information Technician preferred or
RHIA - Registered Health Information Administrator preferred

About the Company

Community Health Systems

Operates acute care hospitals nationwide

Community Health Systems operates general acute care hospitals across 14 states, owning or leasing 71 facilities to deliver healthcare outside urban centers. Its main business is running hospital networks and providing medical and surgical services to patients, funded by payments from patients, insurers, and government programs like Medicare and Medicaid. The company also offers management services to its affiliates through a professional services corporation. Its workflow centers on developing and operating healthcare delivery systems, supporting a wide range of needs from emergency care to specialized treatments. The goal is to help people get well and live healthier by providing accessible non-urban and suburban hospital-based care while navigating a regulated, competitive US healthcare market.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Franklin, TN
Founded: 1985

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