Penske

Diversified transportation, logistics, and motorsports provider

Manager of Sales Support Specialists

Sales OperationsConfirmed live in the last 24 hours

Full-timeReading, PA, USANo salary listed

About the Job

Requirements

Five years of management or project leadership experience in a similar business structure.
Five years of corporate-role experience supporting processes for field associates.
A bachelor's degree, or equivalent work experience if no degree is held.
Regular, predictable, full attendance is required.
Willingness to travel as necessary, work the required schedule and at the specified location, complete the employment application, undergo a background investigation including past employment, education, and criminal history, and submit to drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel and reach with hands and arms; and occasionally lift or move up to 25 pounds/12 kilograms.

Responsibilities

Provide ongoing coaching, career development, and technical support for the Sales Rating and Specification team.
Manage hiring into the team and provide onboarding training and related materials to new team members.
Conduct regular one-on-one sessions with each associate and obtain specific feedback from individual Executive Account Managers.
Review active cases and proactively support complex and time-consuming cases.
Use metrics and Executive Account Manager feedback to identify performance issues and jointly develop improvement activities.
Identify system improvements and workflow processes to improve team efficiency.
Encourage teamwork, collaboration, and sharing of best practices and time-saving techniques.
Create a culture of continuous learning and peer teaching.
Analyze workload across team members and periodically adjust Executive Account Manager assignments as needed.
Identify further support opportunities for lease sales associates, the lease sales management team, or special programs.
Undertake other projects and tasks as assigned by the supervisor.

Position Summary:

This position will provide leadership and coaching to the Sales Rating and Specification (SRS) team, particularly in the areas of vehicle specifications, rating, workflow, and deal management processes. They will also manage the workload across the team of Sales Spec & Rating Specialists, analyzing the deal volumes and adjusting Executive Account Manager (EAM) assignments as needed. This position will proactively review the active cases and work with the Sales Spec & Rating Specialists to help move deals along.

Additional responsibilities include hiring and managing the onboarding of new associates in the Sales Rating & Specification Specialist role, as well as providing ongoing coaching. The Sales SRS Team Manager will also identify improvements to the system used by the SRS team and/or surrounding business processes and work with the Manager, Sales Systems to prioritize, test, and implement the enhancements.

This position will also be responsible for the career development of the members of the SRS team as well as modifying the structure of the SRS team based upon evolving business needs.

Major Responsibilities:

• Provide ongoing coaching, career development and technical support for the Sales Rating and Specification team.

• Manage the hiring into the team and provide onboarding training and related materials to new Sales Rating and Specification team members.

• Conduct regular one-on-one sessions with each associate and reach out to individual EAMs to obtain specific feedback.

• Review active cases and proactively provide support for complex and time-consuming cases.

• Use metrics and EAM feedback to quickly identify any performance issues and jointly develop improvement activities.

• Identify system improvements and work stream processes to improve the efficiency of the SRS team.

• Encourage teamwork, collaboration, and sharing of best practices and time saving techniques.

• Create a culture of continuous learning and peer teaching.

• Analyze case workload across the team members and make periodic adjustments to EAM assignments as needed.

• Identify other opportunities to provide support to the lease sales associates (i.e., expanding to local, additional responsibilities, etc.), lease sales management team, or special program support.

• Other projects and tasks as assigned by supervisor.

Qualifications:

• 5 years of management or project leadership experience in similar business structure.

• 5 years of corporate role supporting processes for field associates.

• Bachelor’s Degree require. If no degree, equivalent work experience is required.

• Regular, predictable, full attendance is an essential function of the job.

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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