Hardware Support Technician

What this Job Entails: 

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

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Your Roles and Responsibilities:

• Participates with inventory and asset management including receipt and disposition of hardware

• Documents all defects of pre-mass production hardware and/or software

• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Conducts servo flashing, firmware upgrade, flashing unsigned images

• Resolves support tickets on device issues

• Provides technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

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Required Qualifications/Skills:

• High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

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Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law