Senior Account Manager

Location:

555 Patroon Creek Boulevard, Albany New York

Responsibilities of the Senior Account Manager within Key Equipment Finance (KEF include providing the highest quality of support to all internal and external customers in the KEF tradition of teamwork, accountability, and customer service. This position supports Sales Teams who provides equipment finance solutions to businesses of all sizes, industries and geographies comprising of distinct business groups:  Direct Commerical Middle Market, Business Bank and Large Corporate Bank; and Capital Markets.  This position is independently responsible for providing high level, technical operations work and exceptional service to clients in on-boarding new highly structured financing transactions.  The Senior Account Manager will be required to work closely and directly with many internal and external partners including but not limited to sales, credit, asset management, pricing, tax, booking/account maintenance, legal, vendors, suppliers, external counsel, third party financial institutions and clients.   

Primary responsibilities may include reviewing, reconciling and auditing equipment finance transaction information, comprehension and application of equipment finance products, understanding and creation of applicable equipment finance documentation, review of client document negotiations coordination of approvals with partner departments and rendering business decisions on certain points, activities associated with the accurate and timely booking and funding of transactions, managing escrow accounts, fraud prevention activities including borrower and payment verifications, vendor/borrower reporting requirements, reviewing third party lease documentation and providing training and development to team members.  Client interaction is a critical component of this role in order to mitigate  both operational and compliance risk related to KEF.  This role also works closely with Transaction Cycle Management (TCM) managers to ensure all work is processed timely and issues are escalated promptly.

This individual will work on a wide variety of equipment finance transactions, including complex, specialty asset and long duration construction financing transactions.  Many transactions are worked on under tight timeframes to execute closings.  This individual is highly skilled at matters related to KEF financing products, deal structuring, accounting principles, collateral, documentation (terms, conditions, negotiation) and works well in a fast paced and constantly evolving environment.  This individual should also possess excellent communication skills (written and verbal), time management, organization and attention to detail skills.         

Success criteria include: Demonstrated ability to work well in a team environment, strong understanding of all transactional level details including product, pricing, credit, tax, compliance, documentation, and collateral.  Ability to work independently with minimal supervision and also as an effective team member with excellent partnership and collaboration skills.  An ability to synthesize significant amounts of information and communicate analyses (verbal and written) with varying degrees of detail.  Negotiation skills and comfort in terms of working in a client facing role with frequent communication with clients, Key Bank/KEF Partner teams, vendors, sources and third parties.  Ability to quickly learn and demonstrate proficiency regarding systems, products and documentation via formal and informal training sessions.  Willingness to learn and ability to thrive in a virtual work environment.

ESSENTIAL JOB FUNCTIONS

Depending on the business group being supported, the Senior Account Manager is responsible for some, or all, of the following:

- Prepare, review equipment finance documentation packages in conformance with Credit approval requirements, KEF policies, procedures and risk management practices.

- Have a high generalist level knowledge of support areas that include Credit, Pricing, Sales/Property Tax, Asset Management, Legal and Booking/Account Maintenance to effectively drive transactions to closing.

- Appropriately exercise delegated prerelease, documentation and funding authority within Schedule of Authority guidelines up to $7,500,000.00, ensuring that pricing, structure, product, asset, credit/underwriting, compliance and tax policies and procedures have been adhered to.

- Proactively communicate with Sales, sources and borrowers to ensure all relevant parties are aware of the current status of their transactions, pending items awaited, and ensure the timely completion of each financing transaction.

- Perform various functions to support billing processes and work with customers to resolve overdue bills and collecting payments

- Ensure all required customer verification procedures are followed prior to funding, or exception approval obtained, consistent with KEF’s goal to minimize fraud related losses.

• Strong knowledge of all relative systems including Salesforce/nCino, Aspire, NetDocuments, SuperTrump, Vertex O, Lexis Nexis, CT Lien, Master Compliance Application, DocuSign and eOriginal.

• Ability to mitigate KEF risk exposure by recognizing red flags/potential structure, credit and documentation risks and/or escalate issues to the appropriate individuals/departments.  

• Demonstrate creative thinking skills and ability to develop creative solutions for complex, highly structured, "out of the box" challenges.

• Ability to work independently and take initiative in daily job functions.

• Works effectively in a high demand environment, demonstrating the ability to remain calm, positive and professional in emotionally charged situations.

• Displays active engagement and motivation in times of conflict or misunderstandings to respectfully, professionally and timely de-escalate and mitigate the issue at hand.

-May serve as a Subject Matter Expert by providing direction and training to team members within the business or other support functions, on questions as they arise.

-Assist with process improvement and efficiency initiatives within KEF.

-Perform daily/monthly audits as part of departmental Quality Assurance initiative.

-Other duties, special projects, and reports as assigned.

 REQUIRED QUALIFICATIONS

·      Bachelor’s Degree in Business, Economics or Finance or equilivant work experience

·      7+ years experience documenting financing transaction documentation, or 10+ years of other financial services experience

·      Strong technical expertise regarding equipment financing products, documentation (operation), pricing models, collateral perfection, sales/property tax rules and pre-booking systems entries

·      Demonstrated ability to collaborate and work well in a team environment

·      Comfortable working in a fast-paced environment and ability to self-prioritize assignments

·      Proficiency with various systems and tools used in the business (i.e. nCino, Salesforce, Aspire, DocuSign, Microsoft tools)

·      Ability to organize information, recommend solutions, communicate and collaborate with peers and managers

·      Strong interpersonal, verbal & written communication skills

·      Experience leading and participation in Project Team(s) outside of normal day to day activities

·      Ability to multi-task and perform at high levels on several complex transactions involving multi-functional areas

·      Provide mentoring to more Junior team members and create and manage training plan for those applicable.  Status and results reporting on training

·      Self-starter.  Confidence in ability and knowledge to pro-actively engage and proceed forward without management direction within Policies and Procedure guidelines

·      Experience in analyzing and generating strong business recommendations, action items, and follow up in all aspects of business

COMPETENCIES/SKILLS

Communication

·        Strong oral and written skills

·        Active listener

·        Fosters open communication

·        Strong interpersonal skills

·        Synthesizes information quickly and efficiently

Personal Effectiveness

Interpersonal

·        Acts with integrity

·        Detail orientation

·        Inquisitive mindset

·        Strong time management skills

·        Ability to work independently and in team environment

·        Works well under pressure

·        Solves problems and offers solutions

·        Partners well with co-workers.

·        Demonstrates adaptability

·        Personal organization

·        Shows work commitment

·        High stress tolerance

·        Builds relationships

·        Commands respect

·        Drives for results

Technical

·        Equipment finance expertise

·        Risk management practices

·        KEF systems and tools

·        Workflow tools (Microsoft)

Analytical

·        Ability to synthesize significant amounts of information, process funding events

·        Identify red flags and/or escalate issues to the appropriate individual.

·        Ability to effectively communicate analyses (written and verbal), with varying degrees of detail as appropriate for the situation

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 01/31/2027

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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