Senior Manager - Commercial Technology & Digital Solutions

The Position

Arrowhead Pharmaceuticals is seeking a highly motivated Senior Manager to lead the execution, optimization, and continuous improvement of the technology platforms, analytics, reporting, and digital capabilities that enable our Commercial organization. Working in close partnership with the Director of Commercial Technology and business owners across Commercial, Marketing, Medical Affairs, Pricing & Market Access, and Trade & Distribution, this individual will translate business requirements into scalable technology solutions that improve efficiency, enhance decision-making, and support Arrowhead's rapidly expanding commercial organization.

This role combines hands-on platform ownership with project leadership, vendor management, analytics development, and AI-enabled process improvement. The successful candidate will help improve Arrowhead's commercial technology ecosystem while supporting U.S. operations, future product launches, and international expansion. This is an exciting opportunity to play a key role in shaping the future of Commercial Technology at Arrowhead by helping scale systems, analytics, AI capabilities, and digital solutions that support the company's continued growth and commercialization efforts.

Responsibilities

Commercial Technology Leadership

• Drive the day-to-day administration, enhancement, optimization, and operational support of ZS ZAIDYN, partnering with business owners to evaluate needs, prioritize enhancements, resolve issues, and continuously improve platform capabilities.
• Manage platform configuration, releases, testing, integrations, and production support across CRM, Specialty Pharmacy, MMIT, Marketing Cloud, and other commercial data sources.
• Own Master Data Management (MDM) processes within ZAIDYN, ensuring accurate and consistent customer data across commercial applications and reporting.
• Provide secondary administration and operational support for Veeva Commercial CRM, PromoMats, and MedComms, including interface monitoring, release management, testing, and issue resolution.
• Translate business requirements into scalable technology solutions by partnering closely with business owners, IT teams, and external vendors.

Analytics, Reporting & Business Intelligence

• Develop and maintain Power BI dashboards, reports, and self-service analytics that improve business decision-making and reduce dependence on external consulting partners.
• Ensure the delivery of reliable, high-quality commercial data and reporting that supports operational and executive decision-making.
• Continuously improve reporting capabilities, data quality, and analytics processes to enhance the user experience and business insights.
• Partner with Enterprise Data Management to configure and maintain Databricks Genie for commercial use cases, including selecting datasets, documenting business terminology and metric definitions, and providing instructions and example SQL queries.
• Coordinate business testing of Databricks-enabled reporting and Genie capabilities, validate results against approved definitions and reports, document defects, and follow through on resolution.

AI, Digital Transformation & Operational Excellence

• Partner with the Executive Director of AI & Enterprise Data Management to evaluate, pilot, and implement AI-enabled solutions, automation, and data strategies that improve efficiency and business outcomes.
• Drive adoption of new technologies by partnering with business stakeholders, promoting best practices, supporting training, and ensuring successful implementation.
• Continuously evaluate opportunities to simplify processes, strengthen internal capabilities, optimize vendor services, and reduce total cost of ownership.

Project Delivery & Business Partnership

• Lead cross-functional technology initiatives, coordinating project plans, resources, risks, testing, vendor activities, and stakeholder communications.
• Coordinate commercial technology readiness for international expansion, future product launches, and enhancements supporting the continued growth of the U.S. commercial organization.
• Build trusted relationships with Commercial, Marketing, Medical Affairs, Pricing & Market Access, and Trade & Distribution teams by delivering responsive, reliable technology solutions.

Vendor & Financial Management

• Manage technology vendors, consultants, contracts, budgets, and service performance.
• Identify opportunities to transition appropriate capabilities in-house while maintaining high-quality support and improving operational efficiency.
• Support annual budget planning, forecasting, and ongoing cost management for commercial technology platforms and services.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Life Sciences, Engineering, or a related field.
• 8+ years of experience supporting commercial technology, commercial operations, analytics, or business systems within the biotechnology, pharmaceutical, or life sciences industry.
• Strong Power BI reporting and dashboard development experience.
• Experience managing technology vendors, budgets, and cross-functional projects.
• Knowledge of AI, automation, and digital technologies supporting commercial organizations.
• Excellent communication, project management, and relationship-building skills.
• Demonstrated ability to independently drive execution while collaborating effectively with leadership and business owners in a fast-paced, growing organization.

Preferred

• Experience with ZS ZAIDYN or comparable commercial intelligence platforms preferred.
• Experience supporting Veeva Commercial CRM, PromoMats, and MedComms.
• Familiarity with Databricks Unity Catalog, including data permissions, metadata, and lineage.

California pay range 160000 - 185000 USD