Full-Time

Senior Product Operations Specialist

Generalist

Posted on 6/27/2024

Ramp

Ramp

1,001-5,000 employees

Corporate card and spend management platform

Fintech
Financial Services

Senior

New York, NY, USA

Requires in-person presence at NYC HQ at least 2 days/week; relocation support for NY.

Category
Product Operations
Product
Required Skills
Product Management
SQL
Data Analysis
Requirements
  • Minimum 5 years professional experience with 2 years working in product management, product operations, or strategy & operations roles, ideally in a fast growing business
  • Experience driving fast and successful execution of complex initiatives that involve the coordination of efforts of many different teams
  • Track record of 'seeking the root cause' of issues to find more enduring and impactful solutions than others
  • Experience leveraging qualitative and quantitative feedback to create product recommendations
  • Experience working directly with customers or clients through feedback requests and/or user research interviews
  • Experience leveling up and assisting junior members of your team with constructive feedback
  • Excellent written and verbal communication skills with experience tailoring a message to different audiences
  • Can translate data into insights and action, including experience querying SQL
  • Comfort in ambiguity and a track record of charting your own path
Responsibilities
  • Customer Obsession: Represent the 'voice of the customer' within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today
  • Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partners
  • Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product
  • Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
  • Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution
  • Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiating strong service agreements and performing joint performance assessments

Ramp provides a corporate card and spend management platform that helps businesses track expenses and save money. The platform allows finance teams to manage corporate cards, expense reports, and bill payments in one place, and it integrates with tools like Slack for added convenience. Ramp serves a wide range of clients, from large enterprises to creative agencies, and aims to reduce overall expenses through its comprehensive financial tools. Unlike competitors such as Amex and Brex, Ramp generates revenue through interchange fees on card transactions and subscription fees for advanced features. The company's goal is to streamline financial operations for businesses and help them achieve significant cost savings.

Company Stage

Series D

Total Funding

$1.1B

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-19%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ramp's integration with Workday enhances real-time data syncing and accounting automation.
  • The partnership with Priceline expands Ramp's services into the growing business travel sector.
  • Ramp's recent $750 million funding boosts its capacity for innovation and market expansion.

What critics are saying

  • Increased competition from fintech startups could challenge Ramp's market position.
  • Economic downturns may reduce business spending, affecting Ramp's revenue streams.
  • The volatile travel industry poses risks to Ramp's new travel booking services.

What makes Ramp unique

  • Ramp integrates with popular tools like Slack and Workday for seamless financial operations.
  • The platform offers advanced accounting automations, reducing manual work for finance teams.
  • Ramp's use of stablecoins and modern financial instruments sets it apart from competitors.

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Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.

INACTIVE