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Full-Time

Senior Product Operations Specialist

Generalist

Confirmed live in the last 24 hours

Ramp

Ramp

1,001-5,000 employees

Finance platform integrating spending management

Data & Analytics
Consulting
Fintech
Financial Services

Senior, Expert

New York, NY, USA

Category
Product Operations
Product
Required Skills
Communications
SQL
Data Analysis
Requirements
  • Minimum 5 years professional experience with 2 years working in product management, product operations, or strategy & operations roles, ideally in a fast growing business
  • Experience driving fast and successful execution of complex initiatives that involve the coordination of efforts of many different teams
  • Track record of “seeking the root cause” of issues to find more enduring and impactful solutions than others
  • Experience leveraging qualitative and quantitative feedback to create product recommendations
  • Experience working directly with customers or clients through feedback requests and/or user research interviews
  • Experience leveling up and assisting junior members of your team with constructive feedback
  • Excellent written and verbal communication skills with experience tailoring a message to different audiences
  • Can translate data into insights and action, including experience querying SQL
  • Comfort in ambiguity and a track record of charting your own path
Responsibilities
  • Customer Obsession: Represent the “voice of the customer” within your product space, work to connect the day to day customer experience to product and engineering teams, and bring customer insights to help teams think beyond the boundaries of what exists today
  • Process Development: Own meaningful company-wide initiatives to help prepare Ramp for larger scale, and to create predictable and reliable processes for the benefit of the Ramp team and our customers and partners
  • Product Analysis: Create high-leverage product analytics and data analysis and use it to surface opportunities for improving performance, quality, and intuitiveness of the product
  • Launch Support: Ensure that product releases are flawless through documentation, enablement and context sharing across the organization
  • Incident Management: Achieve fast resolution of product bugs and issues by aiding in the tools and processes for incident identification and resolution
  • Partner Ops: Manage our operational relationship with relevant partners and vendors, including negotiating strong service agreements and performing joint performance assessments

Ramp provides a comprehensive finance platform integrating corporate cards, expense management, bill payments, vendor management, and accounting automation, aiming to save businesses time and money. The platform is designed to help businesses save an average of 5% and close their books 8x faster, catering to startups, industry leaders, and global enterprises.

Company Stage

Series D

Total Funding

$1.9B

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

43%

1 year growth

15%

2 year growth

120%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ramp's recent $150M funding round, co-led by prominent investors like Khosla Ventures and Founders Fund, underscores strong financial backing and growth potential.
  • The launch of Ramp Travel expands the company's service offerings, potentially increasing its market share and customer base.
  • Partnerships with industry leaders like Priceline and Ascenda enhance Ramp's platform capabilities, making it more attractive to businesses looking for integrated financial and travel solutions.

What critics are saying

  • Entering the competitive business travel market could stretch Ramp's resources and focus, potentially impacting its core financial automation services.
  • The need to continuously innovate and integrate new features may lead to operational complexities and scalability challenges.

What makes Ramp unique

  • Ramp's integration with Priceline for business travel booking sets it apart by combining financial automation with travel management, a unique offering in the finance operations space.
  • The company's focus on automating non-strategic work and providing comprehensive spend analytics offers a clear advantage over traditional expense management solutions.
  • Ramp's partnership with Ascenda to offer flexible rewards redemption options further differentiates it by adding value to every dollar spent by its customers.

Benefits

Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.

Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.

Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.

Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.