Manager 3 HR Specialist
Amazon
Manager 3 HR Specialist
Amazon
Sells products online and rents cloud computing
Employer: Amazon.com Services LLC
Position: Mgr III, HR Specialist - AMZ13188.17
Location: San Diego, CA
Multiple Positions Available:
Propose creative solutions in HR programs by directing the transformation of HR processes and leading a team to build customer-centric, sustainable, and scalable mechanisms for Amazon's Disability, Leave, and Accommodation Services. Lead and manage a team responsible for the global expansion portfolio for Disability and Leave Services (DLS), directing the strategic planning, implementation, and operationalization of leave and disability programs in international markets, including New Country Expansions (NCX), In-Country Expansions (ICX), closing service gaps, and Mergers & Acquisitions (M&A) integrations. Navigate high levels of ambiguity in undefined and emerging markets by establishing clarity of purpose, defining scope, and creating structured approaches where no precedent exists; leverage the 3Ms of managerial leadership — building scalable Mechanisms to drive repeatable outcomes, establishing Metrics to measure progress and accountability, and applying disciplined Management practices to align team priorities, remove barriers, and deliver results in complex, fast-changing environments. Direct the application of Lean manufacturing principles and Six Sigma methodologies (DMAIC) across the team to identify, analyze, and eliminate process inefficiencies within leave and disability case management operations, driving measurable improvements in efficiency and employee experience metrics. Oversee the development and implementation of continuous improvement frameworks utilizing root cause analysis, statistical process control, and data-driven decision-making to optimize end-to-end leave administration workflows, improving customer experience and reducing operational cost. Lead a team in designing and executing business impact analyses and operational readiness assessments for new market launches across multiple geographies, ensuring compliance with local labor regulations and statutory leave requirements in each expansion country. Manage cross-functional stakeholder relationships with Compliance, Legal, Payroll, Benefits, Safety, People Experience and Technology (PXT), and third-party administrators, directing team members to coordinate seamless delivery of disability and leave services during expansion and integration events. Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics through data analysis and statistical modeling; direct the team in measuring program effectiveness, identifying trends, and driving corrective actions across the global DLS portfolio. Oversee the identification and implementation of automation opportunities within leave case management systems, directing the team in applying industrial engineering principles, workflow optimization techniques, and technology solutions to reduce manual intervention and improve scalability. Develop and lead continuous improvement charters, scopes of work, plans, and schedules for continuous improvement programs. Coach and mentor team members and guide crossfunctional teams through Lean/Six Sigma concepts, Kaizen events, and other process improvement methods to drive key KPIs in cost, delivery, and quality. Carry significant expertise and high judgment to design scalable team structures, mechanisms, and strategy to meet long-term business goals. Hire, develop, and performance-manage direct reports while establishing organizational frameworks that create, correct, and evolve with the direction of the company. Develop and lead comprehensive project plans, allocate resources across the team, manage project schedules, and lead end-to-end program execution from initiation through delivery, ensuring alignment with organizational objectives and timelines.
(40 hours / week, 8:00am-5:00pm, Salary Range $140504 - $187300)
Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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Master's degree or foreign equivalent in Computer Science, Engineering (any field), Business, or a related field and one year of experience in the job offered or a related field.
Must have 1 year of experience in the following skill(s):
1. Hiring, develop, mentor, and performance-manage teams to deliver results.
2. Leadership skills to set strategic direction, build high-performing team cultures, and influence senior stakeholders.
3. Ability to navigate ambiguity, establish clarity, and drive structured outcomes where no precedent exists.
4. Lean Manufacturing (Kaizen, Value Stream Mapping, 5S) and Six Sigma (DMAIC, DFSS) methodologies.
5. Advanced proficiency in statistical analysis, hypothesis testing, regression analysis, and statistical process control.
6. Strong competency in root cause analysis (Fishbone, 5-Why, Pareto, FMEA) for resolving operational deficiencies.
7. Proficiency in data visualization and business intelligence tools for developing dashboards and operational reports.
8. Knowledge of international labor laws, disability/leave regulations (FMLA, ADA), and compliance frameworks across jurisdictions.
The pay range for this position in San Diego, CA is $140504 - $187300 (yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided by California Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.
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All applicants must meet all the above listed requirements.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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