Office Manager - Physician Services

Your experience matters  

Starr Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As an Office Manager joining our team, you’re embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team  

Athens Family Practice is a busy, eight-provider Rural Health Clinic dedicated to delivering high-quality, compassionate care to our community. Our team of providers, clinical professionals, and administrative staff shares a genuine commitment to our patients and takes pride in the close-knit, family-oriented environment we've built. We're seeking an Office Manager who can bring strong leadership, fresh perspectives, and a collaborative approach to help strengthen communication, support our team, and drive continued operational excellence.

How you’ll contribute  

A Manager who excels in this role: 

• Oversee daily operations of Athens Family Practice, ensuring efficient workflows, quality patient care, and a positive experience for patients, providers, and staff.

• Provide leadership, guidance, and operational support to clinical and administrative team members across a busy, eight-provider practice.

• Foster a collaborative, respectful, and accountable work environment through consistent communication, fair decision-making, and effective conflict resolution.

• Partner closely with providers, clinical staff, and the Medical Director to identify operational needs, address concerns, and improve practice efficiency.

• Manage patient concerns and complaints, providing timely resolution and escalating issues when appropriate.

• Support compliance with Rural Health Clinic (RHC) regulations, organizational policies, and applicable healthcare standards.

• Coordinate required quarterly staff meetings and promote clear, consistent communication throughout the practice.

• Collaborate with providers and clinical teams to support Accountable Care Organization (ACO) initiatives, quality performance metrics, and annual wellness visit goals.

• Evaluate existing workflows, identify opportunities for improvement, and implement changes that enhance productivity, patient access, and overall practice performance.

• Support staff development, accountability, and engagement while building positive working relationships across the practice.

• Assist with operational initiatives, organizational growth, and future practice development opportunities.

What we’re looking for 
Applicants should have a bachelor’s degree in a related field required; equivalent relevant work experience may be considered in lieu of education. Additional requirements include: 

• Previous operational experience in a healthcare environment required; physician practice experience preferred but not required.

• Demonstrated leadership abilities, including the ability to guide teams, navigate challenging conversations, and implement operational changes effectively.

• Strong interpersonal and communication skills, with the ability to establish trust and maintain positive relationships with employees, providers, and patients.

• Ability to lead with fairness, consistency, professionalism, and accountability.

• Strong organizational, problem-solving, and decision-making skills with the ability to manage competing priorities in a busy healthcare environment.

• Understanding of healthcare workflows, patient experience, and quality improvement initiatives.

• Ability to collaborate effectively with clinical and administrative teams to improve operational efficiency and patient care.

• Adaptability and willingness to embrace change, support continuous improvement, and contribute to a positive workplace culture.

• Previous formal management experience preferred; candidates demonstrating strong leadership potential and relevant healthcare operational experience will also be considered.

• Familiarity with Rural Health Clinic operations, ACO quality measures, or similar healthcare performance initiatives is a plus.

Schedule: Monday – Friday, typically 8:00am – 5:00pm 

Location: Athen’s Family Practice

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, criticalillness, hospital indemnity insurance, short-andlong-term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (virtual care appointments, mental health services and discount programs). 
• Professional Development:Ongoing learningandcareer advancement opportunities.

More about Starr Regional Medical Center 

Starr Regional Medical Center is a 118-bed hospital that has proudly served Athens and the surrounding communities for more than 50 years. We are proud to be recognized with an “A” Hospital Safety Grade from The Leapfrog Group and The Joint Commission’s Gold Seal of Approval®, reflecting our commitment to providing high-quality, safe and compassionate care to the communities we serve. 

EEOC Statement 

“Starr Regional Medical Center is an Equal Opportunity Employer. Starr Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”