Delivery Lead - AI Enabled Service Delivery

Capgemini Mexico

As a Delivery Lead / Delivery Manager – AI Enabled Service Delivery at Capgemini, you will lead the successful delivery of application support, maintenance, enhancement, and transformation services for strategic clients. You will serve as the bridge between business stakeholders, onsite teams, and global delivery organizations, ensuring operational excellence, predictable outcomes, and exceptional client experiences. In this role, you will champion AI-driven service delivery, leveraging automation, GenAI, and intelligent workflows to optimize operations, improve productivity, and accelerate business value while fostering a culture of innovation, collaboration, and continuous improvement.

Your Role 

Responsibilities & Scope

• Lead global delivery teams responsible for business-critical application support, enhancement services, and transformation initiatives.
• Drive operational excellence through effective management of KPIs, SLAs, governance processes, risk mitigation, and service performance metrics.
• Partner with client stakeholders to align delivery priorities, manage expectations, and ensure successful business outcomes.
• Shape and execute AI-enabled service delivery strategies using technologies such as Microsoft Copilot, Generative AI, intelligent automation, and workflow optimization solutions.
• Drive continuous service improvement through trend analysis, root cause management, proactive monitoring, and automation opportunities.
• Lead modernization and innovation initiatives that enhance operational efficiency, service quality, and customer satisfaction.
• Mentor high-performing teams while promoting accountability, collaboration, knowledge sharing, and a culture of continuous learning.
• Influence strategic decisions related to delivery governance, operational transformation, and future technology roadmaps.

Your Profile

• Strong leadership capabilities with the ability to drive large-scale service delivery, stakeholder engagement, and cross-functional collaboration across global teams.
• Strategic and data-driven mindset with experience leveraging operational metrics, analytics, automation, and AI technologies to improve business outcomes.
• Exceptional communication and relationship-management skills, with the ability to build trust and influence stakeholders at all organizational levels.
• Problem-solving orientation with a proactive approach to risk management, service optimization, incident resolution, and continuous improvement.
• Innovation mindset focused on driving AI adoption, operational excellence, team development, and long-term value creation for clients and delivery organizations.

What you’ll love

• Join global employee networks that promote engagement, development, and belonging.
• Access continuous learning through internal academies, certifications, and mentorship.
• Well-being hub and different wellbeing initiatives 

Need to know

Flexible Schedules: We support flexible working hours to accommodate different lifestyles, time zones, and family responsibilities. 

Career Development in Spanish & English: Training, certifications, and mentorship programs available in both languages to support bilingual growth.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed tocreating a diverse and inclusive work environment, so there is nodiscrimination based on race, sex, sexual orientation, gender identity orexpression, or any other characteristic of a person. All applications welcomeand will be considered based on merit against the job and/or experience for the position.