Investment Operations Associate

It’s rare that a new asset class is born. Nevertheless, we’re witnessing exactly that with the rise of crypto. Over just the last few years, since Bitwise was founded, crypto has evolved from an embryonic $50B market to a growing $3T+ juggernaut. At Bitwise, we believe that crypto has reached a turning point, and is headed north of $10T over the next few years. 

This is an exciting moment for Bitwise as a firm. For eight years, we have established a track record of excellence managing a broad suite of index and active solutions across ETFs, separately managed accounts, private funds, institutional staking, and hedge fund strategies. This year, we crossed $15B in client assets and are growing quickly. Thousands of financial advisors, family offices, and institutional investors partner with Bitwise to understand and access the opportunities in crypto. We are known for providing unparalleled client support through expert research and commentary, a nationwide client team of crypto specialists, and deep access to the crypto ecosystem. 

Currently, Bitwise is a close-knit team of 100+ global professionals. Think of us as a mix of an asset manager and a tech start-up. We’re backed by some of the most accomplished investors in venture capital and veterans of the financial services world. We love working together, we love what we do, and we’re excited about what’s ahead.

About the Role:

We are seeking an exceptional individual to join our team and take on important responsibilities to help Bitwise scale. This role reports to the Director, Head of Investment Operations and collaborates with internal systems, portfolio managers, the accounting team, service providers, and existing systems to continuously deliver excellence on the core of what we do: supporting our professionally managed crypto investment products.

The position entails owning, improving, developing, and creating new operational processes, protocols, and procedures. Core responsibilities include carrying out settlement functions, reconciliations, transaction approvals, and developing additional capabilities. The role plays a key part in supporting existing and new funds and in bringing novel, new, and innovative products to market. There will be a lot to learn, a huge impact to be had, and some lifelong relationships to be built along the way.

Primary Responsibilities:

• Provide full support to Bitwise’s Portfolio Management and trading platform.
• Maintain transaction data in internal systems.
• Update and reconcile trade spreadsheets, including daily cash and position reconciliation.
• Understand context and execution of internal decisions.
• Contribute to ongoing process improvement.
• Monitor and instruct trade settlement with custodians and counterparties, resolving fails or breaks promptly.
• Support full processing of trades and resolve operational issues.
• Work closely with investor relations, portfolio management, and trading teams.
• Ensure operational processes are fully documented, tested and adequately supported.
• Review Subscription Documents and other fund documentation on an ongoing basis.
• Ensure Investor Accounts are properly maintained.
• Process investor subscriptions and redemptions.
• Review custodial changes and client transfers.
• Verifying client wire instruction changes.
• Work in a fast-paced environment with daily interactions across multiple business units.

Role Requirements:

• 2-4+ years of industry experience.
• Strong technical and analytical skills, alongside exceptional communication abilities.
• Collaborative, self-motivated, and adaptable work style with high attention to detail in fast-paced environments.
• Knowledge of accounting and reconciliation of trades and settlements.
• Strong written and verbal communication skills.
• Demonstrated ability to manage and juggle multiple competing priorities and responsibilities.
• Working knowledge of reconciling transactions with brokers, custodians, and other counterparties.
• Proven track record of identifying operational risks, surfacing issues early, and driving solutions.

What We Offer:

• Compensation: $90,000 - $120,000 + Equity
• • Final compensation offered will be determined by factors including candidate experience, skills, qualifications, and geographic location
• Equity compensation as a component of all offers
• Health insurance, including dental and vision plans
• Health, Dependent Care and Commuter Flexible Spending Accounts
• Paid Parental Leave
• Life insurance; short- and long-term disability plans
• Company-funded 401(k) plan, no matching required 
• Unlimited PTO
• 10 paid company-wide holidays
• Company-wide winter break for most roles 
• Office spaces in San Francisco, New York, and London
• Meals and snacks provided in office
• Paid company cell phone or stipend
• Bitwise “Buddy” Program (30-day new-hire success program)
• Annual anniversary gifts
• Company-wide events including annual holiday party
• Internal Women of Bitwise (WOB) group with fun events

Our Values:

At Bitwise, we believe that our success is a direct reflection of the people who power it. Our work is guided by a core set of values that define how we collaborate, innovate, and serve our clients. We don’t just hire for skill; we hire for a shared commitment to the principles below.

Create 'a ha' moments

Move fast, with informed rationale

Ask "What would the client want?"

Show gratitude

Your Interview Process:

Our interview process ensures the best fit for both you and Bitwise, and we strive to make each step valuable, insightful, and efficient.

1. Recruiter Interview
2. Hiring Manager Interview
3. Work Sample
4. Meeting the Team
5. References
6. Offer!

Bitwise is an equal opportunity employer. We are committed to building a team of people with a variety of backgrounds, perspectives, and skills. It is the policy of Bitwise to ensure equal opportunity. All candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Please note that we do not sponsor visas for persons without work authorization in the United States. This role is for full-time employees only (no B2B or contractors). Thank you!