Senior Strategy Analyst

Position summary:

You are a driven, self-motivated, and hungry to learn individual, who is looking to build a career in digital advertising.  As a Strategy Analyst, you will be a crucial support to the sales team.  In this role, you will be asked to perform deep-dive analysis into customer, seller, product and campaign data. You will have the opportunity to work with and influence multiple departments including Sales, Customer Success, Commercial Leadership, Marketing and Finance through the use of data. You are a detailed, focused and determined individual with an effective communication style.

What you will do:

• Proficiently utilizes Salesforce with Sojern’s architecture and guidelines; follows Sojern sales processes, products, pricing, and cross-functional operations to increase sales and productivity.
• Develops internal relationships, sets recurring meetings and proactively communicates with stakeholders such as Sales Account Executives & Leadership, Customer Success Managers (CSMs), Finance, Product Managers, and Marketing to provide insight & leadership through data.
• Prepares and analyzes sales forecasts; collects and analyzes data to evaluate current sales achievement.
• Maintains existing sales Tableau dashboards and proactively drive ad hoc reporting aimed at process optimization and sales growth.
• Analyzes sales and account data; identifies trends and performance and proactively makes recommendations regarding strategic sales initiatives.
• Creates and innovates on tools, processes, and procedures, specifically including but not limited to: Salesforce, Existing queries (Big Query) and Tableau to support and strengthen the sales organization.
• Support finance in planning and analysis activities, QAing data discrepancies, decision making, budget distribution, and tracking.
• Help build prospecting and proposal presentations via gathering relevant slides, researching information to be included and/or providing input, analysis and support of presentations.
• Evaluates third-party solutions for appropriate Commercial Strategy functions as needed.
• Duties include supporting multiple markets, leading to after-hour calls and potentially traveling internationally.
• Possesses a masterful understanding of Sojern data, products/solutions and team functions and is able to interact effectively with Sojern’s systems (BigQuery, Tableau & Salesforce.)

Work Standards

Establishes criteria and/or work procedures to achieve a high level of quality, productivity and service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected; works to overcome obstacles to completing tasks or assignments. Accepts responsibility for outcomes (positive or negative) of one’s work; admits mistakes and refocuses efforts when appropriate.

Communication

Explains the reason for the communication and its importance (including impact on the individual, team, and organization); stresses major points clearly and succinctly; follows a logical sequence. Keeps others engaged through use of analogies, illustrations, humor, vivid words, body language, and voice inflection. Frames message to align with others’ experience, background, and expectations; uses terms, examples, and analogies that are meaningful to others; translates technical terms when communicating with those who don’t have a technical background. Checks others’ understanding of information communicated; presents messages in multiple ways to enhance comprehension. Seeks others’ input and attends to their communication; asks clarifying questions and summarizes what others have communicated to check their own understanding; correctly interprets messages and responds appropriately. Creates a positive impression that commands attention and respect through appropriate body language, demeanor, and attire; demonstrates self-confidence.

Continuous Improvement

Reviews processes to determine any gaps between current outputs and expected requirements. Identifies conditions that contribute to gaps or key variances; explores relationships between conditions and outcomes; distinguishes causes from symptoms and identifies primary causes. Generates ideas for solutions; analyzes the potential effect or impact of each solution; selects appropriate solutions. Tests solutions; gathers feedback on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

Technical/Professional Knowledge and Skills

Comprehends and can explain technical terminology and recent advances in the field. Appropriately uses one’s technical knowledge and skills to complete tasks effectively and efficiently. Chooses the correct situation and timing to apply technical knowledge and skills. Leverages one’s technical expertise to take advantage of new opportunities, solve difficult work problems, and accomplish challenging goals.

Managing Work

Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate. Ensures that required equipment and/or materials are in appropriate locations so that own and others’ work can be done effectively. Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts. Leverage available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion; follows up promptly on action items.

What you bring to the table: 

• Bachelor’s Degree or related experience (preferred in business, marketing, or a related field)
• 4+ years operations or analytics experience
• 2+ years of Tableau experience and related data visualization systems
• 2+ years of Salesforce experience with respect to activity tracking and reporting
• 2+ years of SQL experience
• Advanced MS Excel skills including complex formulas, pivot tables, data filters/sorts 
• Knowledge of basic statistical analysis, functional understanding of advanced modeling techniques and programming languages (e.g. Python) is a plus
• Self-motivated, willing to learn new technologies and able to work independently & cross-functionally
• Goal-oriented, passionate, high-energy professional with a “no excuses” attitude
• Excellent oral and written communication skills
• Must be comfortable and competent in communications to veteran sales representatives and executives
• Possesses the drive to participate and succeed in the growth of a fast-paced, exciting company
• Strong computer skills with experience using MS Office, Google and Salesforce applications

What we have for you:

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways:

• Rewards & Recognition: Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community 
• Flexibility: Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration
• Connection: Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As
• Wellbeing: PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources
• Growth: Learning & development stipend, mentorship program, career development programs, leadership training
• Productivity: Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite)

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern:

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!

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