Commercial Metals

Recycling-based steel production and fabrication

IT Asset Specialist

IT OperationsUpdated on Nov 14

Full-timeIrving, TX, USANo salary listed

About the Job

Requirements

Working knowledge of ServiceNow or a comparable cloud-based IT service management platform, including asset records, requests, tasks, stockrooms, reporting, and lifecycle states.
Understanding of IT asset management practices for hardware, software, accessories, mobile devices, peripherals, and data-bearing equipment.
Knowledge of asset and configuration management concepts, including the relationship between asset records and configuration items.
Familiarity with vendor management, equipment quotes, procurement, purchase requests, receiving, warranties, repairs, inventory control, refresh, recovery, and secure disposition processes.
Proficiency with Microsoft 365 applications, especially Excel, Outlook, Teams, and Word; experience using data extracts, filters, lookups, and reconciliation workbooks.
Basic understanding of end-user computing hardware, operating systems, peripherals, networking, and endpoint management or discovery tools.
High attention to detail and commitment to accurate, timely, and complete records.
Strong analytical, reconciliation, troubleshooting, and root cause analysis skills.
Ability to organize work, manage competing priorities, meet deadlines, and follow tasks through closure.
Clear written and verbal communication with technical and nontechnical stakeholders.
Ability to follow documented controls while recognizing exceptions and escalating risks promptly.
Strong customer service, teamwork, and cross-functional collaboration skills.
Ability to handle company property and sensitive information with integrity and discretion.

Responsibilities

Create, update, and maintain hardware and software asset records in ServiceNow throughout the complete lifecycle.
Order, receive, inspect, tag, inventory, stock, assign, transfer, recover, and retire technology assets in accordance with approved procedures.
Validate key asset data, including serial number, asset tag, model, location, assigned user, ownership, cost center, purchase information, state, substate, warranty, and lifecycle dates.
Reconcile ServiceNow asset records with physical inventories, procurement records, endpoint or discovery data, and other approved source systems; investigate and resolve discrepancies.
Process ServiceNow requests and tasks for onboarding, offboarding, device deployment, equipment transfers, returns, refreshes, repairs, lost or stolen assets, and disposal.
Maintain chain-of-custody documentation and supporting records for asset transfers, returns, legal holds, data-bearing devices, and disposition activities.
Coordinate asset recovery during employee separation and reclaim reusable hardware and software licenses when applicable.
Support stockroom operations, including minimum and maximum inventory levels, cycle counts, staging, reservations, shipping, receiving, and storage controls.
Prepare and execute bulk asset data updates using approved templates and data-quality controls; document and correct rejected or incomplete records.
Support hardware refresh planning by identifying aging, warranty, unsupported, and end-of-life assets and maintaining accurate refresh status in ServiceNow.
Work with approved vendors to obtain and evaluate equipment quotes, confirm pricing and availability, and support the procurement of hardware, software, accessories, and related technology equipment in accordance with company purchasing requirements.
Coordinate repair, warranty, return merchandise authorization, recycling, resale, donation, and other approved disposition activities with vendors and internal teams.
Maintain certificates of destruction, disposition documentation, shipping records, and other audit evidence required by policy or process.
Produce ServiceNow reports and dashboards for inventory, ownership, lifecycle status, refresh readiness, exceptions, compliance, and data quality.
Identify process gaps and recurring data issues, recommend corrective actions, and contribute to standard operating procedures, work instructions, and continuous improvement.
Protect confidential information and follow IT security, records retention, change management, procurement, and asset management requirements.
Communicate with employees, site contacts, vendors, and cross-functional teams to resolve asset-related requests and exceptions.
Perform other related duties and participate in asset projects, audits, site inventories, and deployments as assigned.
Travel to company locations and work in office or industrial environments as business needs require.

Desired Qualifications

Two or more years of experience in IT asset management, inventory control, desktop support, IT service management, procurement operations, or a related field.
Hands-on experience with ServiceNow asset management, ITSM workflows, or a comparable enterprise platform.
Experience performing physical inventory, data reconciliation, reporting, shipping and receiving, or equipment lifecycle activities.
ITIL, ServiceNow, Certified Hardware Asset Management Professional, or other IT asset management training or certification.
An associate or bachelor's degree in Information Technology, Business, Supply Chain, or a related field; relevant professional experience may be considered in lieu of a degree.

it's what's inside that counts

_______________________________

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

Day 1 Benefits Coverage with low cost Medical, Vision, Dental
Day 1 Paid-time Off and Vacation
4.5% Company Match 401(k) plan
$500 Annual Company-paid Lifestyle Benefit
Competitive Compensation and Bonuses
Company-paid Life and Disability Insurance
Employee Stock Purchase Plan
Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Create, update, and maintain hardware and software asset records in ServiceNow throughout the complete lifecycle
Order, receive, inspect, tag, inventory, stock, assign, transfer, recover, and retire technology assets in accordance with approved procedures
Validate key asset data, including serial number, asset tag, model, location, assigned user, ownership, cost center, purchase information, state, substate, warranty, and lifecycle dates
Reconcile ServiceNow asset records with physical inventories, procurement records, endpoint or discovery data, and other approved source systems; investigate and resolve discrepancies
Process ServiceNow requests and tasks for onboarding, offboarding, device deployment, equipment transfers, returns, refreshes, repairs, lost or stolen assets, and disposal
Maintain chain-of-custody documentation and supporting records for asset transfers, returns, legal holds, data-bearing devices, and disposition activities
Coordinate asset recovery during employee separation and reclaim reusable hardware and software licenses when applicable
Support stockroom operations, including minimum and maximum inventory levels, cycle counts, staging, reservations, shipping, receiving, and storage controls
Prepare and execute bulk asset data updates using approved templates and data-quality controls; document and correct rejected or incomplete records
Support hardware refresh planning by identifying aging, warranty, unsupported, and end-of-life assets and maintaining accurate refresh status in ServiceNow
Work with approved vendors to obtain and evaluate equipment quotes, confirm pricing and availability, and support the procurement of hardware, software, accessories, and related technology equipment in accordance with company purchasing requirements
Coordinate repair, warranty, return merchandise authorization, recycling, resale, donation, and other approved disposition activities with vendors and internal teams
Maintain certificates of destruction, disposition documentation, shipping records, and other audit evidence required by policy or process
Produce ServiceNow reports and dashboards for inventory, ownership, lifecycle status, refresh readiness, exceptions, compliance, and data quality
Identify process gaps and recurring data issues, recommend corrective actions, and contribute to standard operating procedures, work instructions, and continuous improvement
Protect confidential information and follow IT security, records retention, change management, procurement, and asset management requirements
Communicate clearly with employees, site contacts, vendors, and cross-functional teams to resolve asset-related requests and exceptions
Perform other related duties and participate in asset projects, audits, site inventories, and deployments as assigned.• Perform other related duties and participate in asset projects, audits, site inventories, and deployments as assigned
Travel to company locations and work in office or industrial environments as business needs require
Working knowledge of ServiceNow or a comparable cloud-based ITSM platform, including asset records, requests, tasks, stockrooms, reporting, and lifecycle states
Understanding of IT asset management practices for hardware, software, accessories, mobile devices, peripherals, and data-bearing equipment
Knowledge of asset and configuration management concepts, including the relationship between asset records and configuration items (CIs)
Familiarity with vendor management, equipment quotes, procurement, purchase requests, receiving, warranties, repairs, inventory control, refresh, recovery, and secure disposition processes
Proficiency with Microsoft 365 applications, especially Excel, Outlook, Teams, and Word; experience using data extracts, filters, lookups, and reconciliation workbooks
Basic understanding of end-user computing hardware, operating systems, peripherals, networking, and endpoint management or discovery tools

What You'll Need

High attention to detail and commitment to accurate, timely, and complete records
Strong analytical, reconciliation, troubleshooting, and root cause analysis skills
Ability to organize work, manage competing priorities, meet deadlines, and follow tasks through closure.• Ability to organize work, manage competing priorities, meet deadlines, and follow tasks through closure
Clear written and verbal communication with technical and nontechnical stakeholders
Ability to follow documented controls while recognizing exceptions and escalating risks promptly
Strong customer service, teamwork, and cross-functional collaboration skills
Ability to handle company property and sensitive information with integrity and discretion
Asset record accuracy and completeness in ServiceNow
Timely asset updates following receipt, deployment, assignment, transfer, recovery, and retirement
Inventory reconciliation completion and resolution of identified discrepancies
On-time completion of onboarding, offboarding, refresh, audit, and asset request tasks
Compliance with chain-of-custody, data protection, legal hold, records retention, and disposition requirements
Stockroom accuracy, equipment recovery, asset reuse, and reduction of aged or unassigned inventory
Quality and timeliness of reports, dashboards, documentation, and audit evidence
2 or more years of experience in IT asset management, inventory control, desktop support, IT service management, procurement operations, or a related field preferred
Hands-on experience with ServiceNow asset management, ITSM workflows, or a comparable enterprise platform preferred
Experience performing physical inventory, data reconciliation, reporting, shipping and receiving, or equipment lifecycle activities preferred
ITIL, ServiceNow, Certified Hardware Asset Management Professional (CHAMP), or other IT asset management training or certification is a plus

Your Education

Associate or bachelor’s degree in Information Technology, Business, Supply Chain, or a related field preferred
Relevant professional experience may be considered in lieu of a degree

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to join CMC. Apply today and start moving your career — and our world — forward. Let's build a better world!

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

About the Company

Commercial Metals

Recycling-based steel production and fabrication

Commercial Metals Company (CMC) manufactures steel and metal products in a vertically integrated model that spans recycling, steel production, and fabrication. It runs recycling plants to collect and process scrap metal, which serves as the main raw material for its mills. The steel mills produce products such as rebar, merchant bar, and wire rod, which are sold mainly to the construction industry for infrastructure, commercial, and residential projects. CMC also operates fabrication facilities that customize steel products by cutting, bending, and other processing to meet customer needs. The company mainly serves customers in the United States and Europe and maintains control over the entire supply chain—from scrap sourcing to finished products—giving it cost advantages and tighter quality control over the final materials.

Company size: Not listed
Company stage: IPO
Headquarters: Irving, TX
Founded: 1915

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