RV Service Advisor
Posted on 2/10/2024
INACTIVE
Transwest

201-500 employees

Comprehensive transportation solutions, vehicle sales, and servicing
Company Overview
Transwest stands out as a rapidly expanding transportation specialist, offering a comprehensive range of services from retail and fleet sales to emergency road service, backed by a robust infrastructure of 145 state-of-the-art service bays and a team of certified technicians. The company's commitment to quality and transparency is evident in its customer-centric approach, providing tailored solutions to match specific needs, whether for a single truck or an entire fleet. With partnerships with top industry manufacturers, Transwest ensures access to high-quality trucking options, solidifying its position as a trusted name in vehicle purchasing.
Industrial & Manufacturing

Company Stage

N/A

Total Funding

N/A

Founded

1990

Headquarters

Brighton, Colorado

Growth & Insights
Headcount

6 month growth

4%

1 year growth

19%

2 year growth

20%
Locations
Fort Lupton, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Customer Success & Support
Requirements
  • High school diploma or equivalent
  • Valid Driver's License and MVR in good standing
  • RV experience preferred - training will be provided as needed
  • Knowledge of computers
  • Excellent customer service skills
Responsibilities
  • Communicate with customers by quickly responding to inquiries
  • Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work
  • Greet customers who enter the location
  • Interview clients in a professional manner to determine the needed repairs
  • Create a repair order by identifying current vehicle condition, estimated repair time, getting quotes/estimates from the shop if necessary, supply any supporting documentation and obtain work authorization
  • Review work performed with client and collect payment
  • Upsell customers for additional equipment and services
  • Prepare and present the customer with quotes for all repairs
  • Obtain customer authorization and signatures for all repairs
  • Present repair order to technicians
  • Communicate with the customer and technician during repairs
  • Work with the technician to ensure the repair is complete
  • Invoicing of RO’s
  • Contact the customer for pick up or delivery
  • Review work performed with client and ensure that secured payment is made prior to releasing serviced vehicles
  • Additional duties as assigned
Desired Qualifications
  • RV experience