V

ViaSat

Delivers subscription-based satellite internet services

Technical Assistance Center Technician

Telecommunications EngineeringPosted on Nov 13
Full-timeRemote in USA$26.44 - $49.28 /hr

About the Job

Requirements

  • At least 2 years of technical troubleshooting experience in a NOC, TAC, call center, or enterprise IT environment.
  • Experience managing network incidents, including circuit-impacting events, outages, or service degradations.
  • Ability to escalate and coordinate with vendors to resolve complex technical issues.
  • Strong communication skills to collaborate across technical and non-technical teams.
  • Ability to learn quickly and adapt in a dynamic environment.
  • Problem-solving capability and willingness to think creatively.
  • Willingness to work third shift and rotating schedules if needed.
  • Introductory experience with AI tools and large language models, such as using AI assistants for troubleshooting, documentation, or workflow efficiency.
  • Basic familiarity with query languages or data analysis tools such as SQL or KQL.
  • Interest in using automation and AI-driven insights to improve efficiency.

Responsibilities

  • Serve as a central hub for incident management and communications across network operations.
  • Monitor, troubleshoot, and support broadband, satellite, and IP network infrastructure.
  • Lead response efforts during circuit-impacting events and service outages, ensuring rapid diagnosis and resolution.
  • Act as an escalation point for vendors and external partners, driving accountability and timely issue resolution.
  • Coordinate dispatch and vendor support for hardware troubleshooting, replacement, and field operations.
  • Manage and prioritize ticket queues while meeting service-level agreement commitments.
  • Collaborate with DevOps, engineering, and field teams during outage events and maintenance activities.
  • Perform system maintenance, including configuration changes, upgrades, and new equipment installations.
  • Support customer-facing teams and global partners during complex technical issues.

Desired Qualifications

  • Experience with NOC or call center ticketing systems, preferably Jira and ServiceNow.
  • Understanding of network data flow and infrastructure components.
  • Radio frequency or satellite communications experience.
  • Experience leading or coordinating remote troubleshooting efforts.
  • Field installation or hardware support experience.
  • Knowledge of optical interface troubleshooting and coordinating repairs with vendors.

About the Company

ViaSat

Delivers subscription-based satellite internet services

Viasat provides high-speed satellite internet access for residential, business, and government customers, especially in areas where traditional broadband is limited. The service works by connecting customers to a global high-capacity satellite network through subscription-based plans (with different speeds and data allowances) and is supported by customer hardware such as modems and antennas. In addition to consumer internet, Viasat signs contracts with government and enterprise clients for specialized communication solutions. Compared with some competitors, Viasat relies on a broad satellite network to reach remote regions worldwide and serves a diverse mix of customers, including households, businesses, and government entities, sometimes offering savings on selected plans. The company’s goal is to provide reliable, high-speed internet connectivity across the globe, expanding access to underserved areas through its satellite technology and services.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Carlsbad, CA
Founded
1986

Recently Posted Jobs

Explore more opportunities at ViaSat

See more jobs