Full-Time

Senior Manager

Customer Success

Confirmed live in the last 24 hours

Tipalti

Tipalti

1,001-5,000 employees

Automates accounts payable and payment management

Data & Analytics

Senior

Plano, TX, USA

Required Skills
Zendesk
Salesforce
Requirements
  • Bachelor’s Degree
  • 5+ years of experience in a Manager role in Customer Success and/or Account Management
  • Experience in a fast-paced startup or tech environment
  • Strong interpersonal skills
  • Empathetic, positive attitude
  • Experience with reporting and analyzing data
  • ERP, accounts payable, and fintech experience
  • Experience with Zendesk, Salesforce, and CSM tools
  • Thorough knowledge of basic accounting procedures and principles
  • Relevant accounting certification (CPA, ACA, ACCA, or CIMA)
Responsibilities
  • Partner with CS Leadership to define and execute success strategy
  • Hire, coach, and mentor a diverse team of talented CSM team
  • Set expectations and goals for direct reports
  • Define processes for CS initiatives
  • Drive and measure key CS metrics
  • Manage clients throughout product journey
  • Collaborate with various departments
  • Handle customer escalations
  • Become an expert in products/services
  • Drive brand loyalty and customer satisfaction
  • Uncover growth opportunities
  • Focus on net dollar retention and churn prevention

Tipalti specializes in automating financial operations, streamlining tasks like accounts payable, supplier onboarding, and payment reconciliation. Working at this company means joining a team committed to reducing the financial operational workload by up to 80%, providing a clear advantage for businesses looking to scale efficiently. The emphasis on compliance and smooth financial processing not only positions this firm as a leader in the finance automation sector but also cultivates a culture focused on precision and efficiency.

Company Stage

Series F

Total Funding

$878.2M

Headquarters

Foster City, California

Founded

2010

Growth & Insights
Headcount

6 month growth

14%

1 year growth

25%

2 year growth

23%