Technical Services Manager
About the job
- At least 5 years of experience in technical services, quality, product development, field service, or another customer-facing technical role within an industrial or manufacturing environment.
- Previous experience working directly with customers and managing technical concerns or product complaints.
- Strong ability to build credibility and trusted relationships with customers.
- Advanced problem-solving, troubleshooting, and root-cause-analysis skills.
- Ability to translate complex technical findings into clear and professional customer communications.
- Strong understanding of customer-complaint and nonconformance-management processes.
- Experience using structured problem-solving methodologies such as 8D, A3, PDCA, Kaizen, or similar tools.
- Strong business understanding and ability to connect technical decisions with customer and commercial needs.
- Ability to work independently, manage multiple priorities, and make sound decisions in customer-driven situations.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint, and experience maintaining technical documentation and performance metrics.
- Willingness and ability to travel approximately 60–70% of the time across North America, including travel to customer sites and Suzano operations.
- Serve as a trusted technical representative and primary point of contact for customers regarding product performance, technical concerns, and service needs.
- Develop strong, long-term relationships with customers by understanding their operations, business requirements, and product applications.
- Conduct on-site customer visits to investigate complaints, assess product performance, troubleshoot technical issues, and recommend effective solutions.
- Coordinate communication between customers and internal teams to ensure timely, clear, and professional responses.
- Present technical findings, root-cause analyses, corrective actions, and preventive actions directly to customers.
- Lead the improvement and standardization of processes related to customer complaints and product nonconformances.
- Develop a structured approach for documenting, investigating, tracking, and communicating customer claims.
- Perform root-cause analyses and implement corrective and preventive actions using methodologies such as 8D, A3, PDCA, Kaizen, or similar continuous-improvement tools.
- Partner with Quality and Manufacturing teams to reduce recurring complaints and prevent future product-performance issues.
- Improve the quality, consistency, and timeliness of technical reports and formal responses provided to customers.
- Establish relevant metrics and reporting processes to monitor complaint trends, response times, recurring issues, and improvement actions.
- Understand customer applications, market requirements, and evolving business needs within the paper and packaging industry.
- Support the development, testing, and qualification of new or modified products with customers.
- Coordinate customer trials and ensure technical requirements and performance expectations are clearly understood.
- Gather customer feedback and translate it into product, quality, and process-improvement opportunities.
- Work with internal teams to evaluate whether products and manufacturing capabilities are aligned with customer specifications and intended applications.
- Work in close partnership with Quality, Sales, Manufacturing, Engineering, Product Development, and Customer Service.
- Support alignment between the Pine Bluff and Waynesville operations on technical-service practices and customer expectations.
- Provide internal teams with clear insights into customer concerns, product applications, and market requirements.
- Support training and knowledge sharing related to product performance, customer applications, complaint management, and technical problem-solving.
- Experience in the paper, paperboard, packaging, converting, or related manufacturing industries.
- Experience supporting product development, product trials, or new-product qualification.
- Previous experience as a Technical Services Manager, Quality Manager, Technical Service Engineer, Product Development professional, or in a similar customer-facing technical position.
- Green Belt, Six Sigma, Lean Manufacturing, or other continuous-improvement certification.
About the company
Suzano is a global leader in the forest products industry, producing eucalyptus pulp and paper and packaging products. It operates by growing eucalyptus forests, sourcing wood, converting it into pulp and other sheets, and selling paper and packaging products worldwide. Its process emphasizes vertical integration from sustainable forest to finished products, enabling efficient, large-scale production of fibers and paper. Compared with competitors, Suzano stands out for its long history of pioneering eucalyptus-based production—becoming the first to run 100% eucalyptus pulp and paper at industrial scale in 1961—and for its scale after merging with Fibria to form the world’s largest eucalyptus pulp producer. The company’s goal is to lead in sustainable, bio-based solutions by expanding its forest-based production network, reducing environmental impact, and supplying packaging and paper products globally.
Company Size
10,001+
Company Stage
IPO
Headquarters
São Paulo, Brazil
Founded
1924
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Simplify's Take
What believers are saying
- Suzano raised October 2026 pulp prices by US$50 in Europe and the Americas.
- The Imetame port stake announced September 2026 should cut Aracruz logistics costs by 2027.
- 2Q26 EBITDA reached R$4.7 billion, and Arbex consolidates from Q3 2026.
What critics are saying
- Net debt hit US$12.8 billion in 2Q26; 3.4x leverage strains returns through 2027.
- Reuters reported a March 27, 2026 UK watchdog probe into the Kimberly-Clark joint venture.
- Bahia land-title disputes and 2026 pulp oversupply threaten ESG access, financing, and terminal growth.
What makes Suzano unique
- Suzano pioneered 100% eucalyptus pulp industrially in 1961, still its lowest-cost advantage.
- Ribas do Rio Pardo hit 2.55 million tonnes yearly in 2026, reinforcing scale.
- The July 1, 2026 Arbex closing gives Suzano global tissue reach across 70 countries.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Health Savings Account/Flexible Spending Account
Voluntary Benefits
Growth & Insights and Company News
6 month growth
2%1 year growth
13%2 year growth
15%Lenzing AG has launched a fully underwritten capital increase to raise approximately €300 million. The Austrian company aims to support its "Grow Nonwovens, Reset Textiles" strategy and strengthen its capital structure. The subscription price is set at €8.65 per share. Existing shareholders will receive one subscription right per share, allowing them to subscribe for nine new shares for every 10 currently held. The subscription period runs from 6 October to 20 October 2026. Major shareholders B&C Group, Suzano S.A., and Oberbank AG have committed to fully exercising their subscription rights. Subscription rights will trade on the Vienna Stock Exchange between 6 and 14 October 2026. Any unsubscribed shares will be offered to institutional investors through an international private placement on 20 October 2026. The capital increase requires approval from the Austrian Financial Market Authority.
Suzano, Stora Enso: the making of corporate land. September 24, 2026 | Environmental Paper Network (EPN) Veracel, Suzano and Stora Enso, the trajectory from land grabbing to corporate property. A recent scientific study sheds new light on the pulp & paper industry expansion in the far south of Bahia, Brazil. The research examines not only questions surrounding the origin and validity of land titles associated with the company, but also a broader process through which disputed or irregular land claims can acquire the appearance of legally established private property. The study, "Corporate (Il)legal Enclosures: How Fraudulent Land Titles Override Community Rights in Forestry Land Conflicts in Bahia, Brazil," was published in September 2026 in the Journal of Business Ethics and is authored by Markus Kröger, Maria Ehrnström-Fuentes and Adriana Margutti. The findings are significant because they place the land conflicts surrounding Veracel within a wider discussion about corporate control of territory, land tenure, and the role of administrative and legal institutions in determining an extensive process of land grabbing. Land grabbing and the consolidation of corporate territory. The researchers examined documentation relating to land claims associated with Veracel, a paper company controlling a pulp mill and an extensive land-bank, more than 200,000 ha, developed on eucalyptus plantations in the far south of Bahia. Veracel was established as a joint venture between Brazilian pulp producer Suzano and the Swedish-Finnish forestry group Stora Enso. The company claims to adhere to principles of legality, sustainability and respect for community rights, however the study identified a number of irregularities in land records owned by Veracel. This is not a minor problem. In Brazil, land tenure is very fragile and often disputed. Already in 2001, Brazil's Ministry of Agrarian Development estimated that on a national scale, 100 millions ha of land (12% of all plantable land in Brazil) had been acquired using forged land certificates. In August 2020, a second-instance ruling was issued against Veracel in a case concerning property rights. In 2023, the Public Prosecutor's Office in Bahia investigated an alleged scheme involving company employees who were reportedly tasked with registering public land in the names of small-scale farmers, after which the land was subsequently transferred to the company. Against this complex background, irregularities surrounding property titles suggest that a deeper investigation is urgently needed. The records examined in the study include discrepancies between the locations described in documents and the land actually claimed, differences in the areas recorded in various documents, and the apparent lack of a consistent chain of title - the documentary sequence intended to demonstrate how ownership of a property was transferred over time. The significance of these findings goes beyond individual documents. According to the study, questionable or fraudulent titles can enter administrative and judicial processes and, through repeated use within those systems, acquire increasing institutional recognition. The authors describe this process as "corporate (il)legal enclosure." The concept draws attention to the interaction between formal legality and practices that may have originated in violation of land-tenure rules. A disputed claim does not necessarily cease to be contested simply because it is documented. Rather, documentation can itself become part of a longer process through which a claim is presented, processed and eventually treated as evidence of private ownership. This is particularly relevant in regions where land tenure has historically been shaped by concentrated ownership, disputed boundaries, incomplete records and the systematic appropriation of public or community-held lands. Large corporations have considerable legal, financial and administrative resources. These resources can enable companies to pursue claims through state institutions and legal proceedings over extended periods, potentially changing how contested claims are treated and understood. The issue is therefore not simply whether a particular document is valid or invalid. It is also about the institutional processes through which documents are interpreted, challenged or rather accepted and incorporated into subsequent records. From questionable title to apparently legitimate property. The land in the far south of Bahia is marked by a story of extensive conflicts with the indigenous Pataxó people, accusing Veracel of being co-responsible for the ongoing destruction of their ancestral territory and claiming their traditional land back. And yet, their claims are not being met by the authorities, despite being in principle recognized by the Constitution. Land titles are part of this. One of the study's key conclusions relates to how allegedly fraudulent or problematic titles enter into official systems. Once a document becomes part of administrative records, registration procedures or court proceedings, it can acquire a degree of institutional credibility. Over time, this can make the original circumstances surrounding the claim increasingly difficult to reconstruct or challenge. Land that was once subject to community claims, public ownership, or unresolved tenure disputes may eventually appear in official or corporate records simply as private property. The historical and legal disputes surrounding its acquisition can become less visible as subsequent transactions, registrations and institutional decisions build upon earlier documentation. This is particularly consequential in the context of large-scale forestry. Once land becomes part of a company's productive territory, its economic value and strategic importance can reinforce the corporate interest in maintaining the status quo. A local land conflict with global implications. The Veracel case also illustrates why land conflicts in Bahia cannot be viewed solely as local disputes. Through its parent companies, Suzano and Stora Enso, Veracel is embedded in the global pulp and paper industry and in international supply chains. Decisions concerning land use, the management of eucalyptus plantations, and industrial production in Bahia therefore have implications that extend far beyond the communities directly affected by these territorial disputes. Moreover, the power and influence of large corporations transcend beyond local dynamics, shaping land-use practices at a wider scale. The case raises a broader question about the responsibilities of multinational corporations operating in countries where land-tenure systems have historically been marked by abuse and inequality, incomplete documentation and disputes over the appropriation of public and community lands. This highlights the importance of transparency and independent scrutiny of corporate land holdings - not only at the point when land is acquired, but throughout the processes through which ownership claims are registered, consolidated and defended, especially as these holdings are supported with public money, both from Brazilian and multilateral financial institutions. How is it possible for companies whose land tenure is so opaque and contested to claim full adherence to the highest standards of corporate social responsibility (CSR), and be rewarded for this with customer preference, access to green credit, and lavish loans on favourable terms? The study's findings also raise the question of how does a contested land claim become recognized as property, and how do the institutions involved contribute to that transformation? For communities affected by land conflicts, this is a highly relevant question. A document that appears authoritative today may have a much more complicated history. And once that history has been incorporated into successive administrative, legal and commercial processes, challenging the resulting property claim can become considerably more difficult. The Veracel case, as examined by Kröger, Ehrnström-Fuentes and Margutti, therefore offers an important lens through which to examine the relationship between corporate power, land tenure and the production of legality. It also raises a fundamental question for policymakers, civil society and investors: when land becomes recognized as corporate property, what histories of ownership, dispossession and community rights remain visible - and which ones disappear from the record?
Suzano to acquire 10% stake in Imetame Port in Aracruz. The project includes the development of five specialized terminals - containers, general cargo, dry bulk, liquid bulk, and ship-to-ship operations. Generic photo. Photo: Simon Matthis Published by Suzano, the world's largest pulp producer, recently announced that it has signed an agreement to acquire a 10% stake in the Imetame Port in Aracruz, a port complex under development in southeastern Brazil. "The participation of Suzano in Imetame Logística will be constituted through the contribution of land owned by the company, strategically located for the development of the project, without affecting the operational or economic performance of the company's Aracruz Unit, located in the same region," Suzano said in a material fact notice, as quoted by DatamarNews. Imetame Group is a Brazilian business group headquartered in Aracruz. Cargo operations at Imetame's port are expected to start in early 2027. The container terminal, being developed through a joint venture with Hanseatic Global Terminals, Hapag-Lloyd's terminal division, will start operations in mid-2028. According to DatamarNews, the container terminal is planned with a 17-meter draft and future capacity estimated at 1.2 million TEUs per year. The project includes the development of five specialized terminals - containers, general cargo, dry bulk, liquid bulk, and ship-to-ship operations. With a multi-purpose concept, the port is designed to serve the most diverse productive sectors in support services for the import and export of diverse cargo, as well as loading and unloading of containers, general cargo, vehicles, project cargo, solid, liquid and gaseous bulk and offshore support. The venture has more than 01 million m[2] of total area and will have an initial infrastructure to handle 300 thousand TEUs per year, with capacity to expand handling to more than 01 million TEUs.
Bank of America upgrades Suzano (NYSE:SUZ) to buy. August 24, 2026 Key points. * Bank of America upgraded Suzano from "neutral" to "buy" and set a $13.00 price target, implying 48.23% upside from the stock's $8.77 price. * Analyst sentiment remains mixed: Suzano has an overall "Hold" consensus rating and an average price target of $13.20, with ratings ranging from Buy to Sell. * Suzano reported quarterly earnings of $0.28 per share on $2.24 billion in revenue, while institutional investors own 2.55% of the company. * Five stocks to consider instead of Suzano. Suzano (NYSE:SUZ - Get Free Report) was upgraded by analysts at Bank of America from a "neutral" rating to a "buy" rating in a report released on Monday, MarketBeat Ratings reports. The brokerage presently has a $13.00 price target on the stock. Bank of America's price target indicates a potential upside of 48.23% from the stock's current price. Other research analysts have also recently issued research reports about the stock. Weiss Ratings cut shares of Suzano from a "hold (c-)" rating to a "sell (d+)" rating in a research note on Friday, August 14th. Zacks Research lowered Suzano from a "strong-buy" rating to a "hold" rating in a research note on Wednesday, August 5th. Two equities research analysts have rated the stock with a Buy rating, one has assigned a Hold rating and one has assigned a Sell rating to the company. According to MarketBeat.com, the company currently has an average rating of "Hold" and an average price target of $13.20. Suzano trading down 0.1%. Shares of NYSE:SUZ opened at $8.77 on Monday. The stock's 50-day simple moving average is $8.17 and its two-hundred day simple moving average is $9.05. The stock has a market capitalization of $10.87 billion, a price-to-earnings ratio of 6.96, a PEG ratio of 0.14 and a beta of 0.56. Suzano has a 52-week low of $7.55 and a 52-week high of $11.53. The company has a debt-to-equity ratio of 1.77, a quick ratio of 2.75 and a current ratio of 3.38. Discover more MarketBeat Portfolio Tracking MarketBeat Research Tools Suzano (NYSE:SUZ - Get Free Report) last issued its quarterly earnings data on Tuesday, June 30th. The company reported $0.28 earnings per share for the quarter. The firm had revenue of $2.24 billion for the quarter. Suzano had a net margin of 17.20% and a return on equity of 14.92%. Analysts expect that Suzano will post 1.42 EPS for the current year. Institutional trading of Suzano. A number of hedge funds and other institutional investors have recently modified their holdings of SUZ. Caitong International Asset Management Co. Ltd lifted its stake in shares of Suzano by 11,502.7% during the 4th quarter. Caitong International Asset Management Co. Ltd now owns 4,293 shares of the company's stock valued at $40,000 after buying an additional 4,256 shares in the last quarter. Venturi Wealth Management LLC bought a new stake in Suzano during the first quarter valued at about $51,000. Parallel Advisors LLC lifted its position in shares of Suzano by 71.7% in the third quarter. Parallel Advisors LLC now owns 9,341 shares of the company's stock valued at $88,000 after acquiring an additional 3,901 shares in the last quarter. MIRAE ASSET GLOBAL ETFS HOLDINGS Ltd. boosted its stake in shares of Suzano by 16.2% in the first quarter. MIRAE ASSET GLOBAL ETFS HOLDINGS Ltd. now owns 10,017 shares of the company's stock worth $93,000 after acquiring an additional 1,400 shares during the period. Finally, Virtu Financial LLC purchased a new stake in shares of Suzano during the third quarter worth about $94,000. 2.55% of the stock is owned by hedge funds and other institutional investors. Suzano company profile. Suzano SA is a Brazil-based pulp and paper company recognized as one of the world's leading producers of eucalyptus pulp. The company develops and supplies a wide range of fiber-based products that serve global demand in printing and writing papers, tissue paper, packaging, and specialty paper markets. With an extensive network of industrial units and logistics operations, Suzano manages every stage of production from forest plantations to final delivery, emphasizing integrated operations and quality control. At the core of Suzano's business is its sustainable forestry model, which covers more than one million hectares of managed eucalyptus plantations across Brazil. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Continue following MarketBeat Before you consider Suzano, you'll want to hear this. 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Suzano (SUZB3) promotes Walner Júnior to executive vice president; see who the executive is. by Suno Notícias Editorial Staff 17/08/2026 14:15 Updated on: 17/08/2026 14:55 Suzano (SUZB3) announced a change in its senior leadership with the promotion of Walner Júnior to the position of executive vice president of Legal, Tax and Corporate Affairs. The executive has been with the company since 2014 and has followed some of the moves that most transformed the company in the last decade, from the merger with Fibria to the expansion in the United States and the creation of the joint venture with Kimberly-Clark. Before the promotion, Walner held the position of functional director of the same area. The change expands his responsibility within a structure that has gained complexity as Suzano increased its international presence and advanced into new businesses beyond pulp. A career linked to Suzano's expansion. Walner joined the company as a legal manager in 2014. Since then, he has been involved in operations that helped reshape Suzano's size and profile. Among them is the merger with Fibria, completed in a process that created one of the largest global companies in the pulp sector. The executive also participated in the acquisition of packaging operations in the United States and in the formation of the joint venture with Kimberly-Clark, which gave rise to Arbex. The promotion therefore comes after a career built within the company itself and in an area directly involved in corporate, tax and institutional moves relevant to the group's expansion. Suzano expands global presence. The change in management occurs at a Suzano that is far more internationalized than the one Walner joined 12 years ago. The company is today the world's largest pulp producer, is among the largest paper manufacturers in Latin America and leads the Brazilian toilet paper market. Its products reach more than 2 billion people and include everything from pulp and packaging papers to personal hygiene items. The company maintains operations in Latin America, North America, Europe and Asia and has shares traded both on B3, under the ticker SUZB3, and in the United States, under the code SUZ. With the promotion, Walner Júnior becomes responsible for the executive vice presidency of Legal, Tax and Corporate Affairs at Suzano (SUZB3), after more than a decade following central moves in the company's transformation and expansion.