Implementation Manager

Company Overview

Chronograph was founded to bring next-generation technology to private capital markets. Through our suite of cloud-based analytics and data management solutions, we help many of the world's largest and most sophisticated venture capital, private equity, and credit funds understand their investment performance in unprecedented detail, with over 258,000 private companies and 15,000 private capital funds monitored via our solution suite.

At Chronograph, we get to go "behind the scenes" and work directly with investors who are driving some of the most impactful changes across high growth start-ups, global infrastructure and renewable energy, growth equity, and all other private capital strategies. The firm is backed by Sixth Street Growth, Summit Partners, Carlyle AlpInvest, and Nasdaq Inc., and has seen continuous rapid growth since its founding in 2016.  Our client base today includes hundreds of investors and asset managers monitoring more than $5.9 trillion in invested capital with 8 of the 10 largest GPs and 5 of the 10 largest LPs using Chronograph.

The Role

Bring your expertise to a highly collaborative, creative, and innovative team with a market-leading technology product suite. We are seeking a highly motivated, organized, results-oriented, Manager to join our Client Solutions team to help scale our client implementations program. Importantly, this role will be one of Chronograph’s first team members located in the United Kingdom, and there will be significant opportunities to help build and scale an international presence from our London offices.

You will work closely with internal project teams and client stakeholders to ensure our clients have a seamless onboarding experience, during client implementations. This position will report to the General Manager, EMEA while working across the entire Client Management division globally.

In addition to client engagement, the Implementation team coordinates closely across the organization and with executive leadership to ensure a comprehensive and cohesive approach to the client experience. Ideal candidates will have come from a professional services background or other enterprise software / technology client success background, with substantial experience and demonstrated success in this regard.

This is an exceptional opportunity for a driven, detail-oriented, top performer to become directly engaged with several of the world’s most sophisticated private equity investors and produce immediate impact within a globally-focused financial technology firm.

Even if you do not meet all criteria, we would still encourage you to apply! Chronograph offers an entrepreneurial environment where you will be able to proactively identify opportunities to develop and strengthen our client implementation function. 

As a Manager on the Implementation team, you will:

• Lead client implementation processes and initiatives
• Host discovery sessions to understand client requirements and navigate the ideal configuration path
• Produce flawless client deliverables to facilitate communication around complex project requirements
• Document organizational processes and initiatives both internal to Chronograph and within client implementations
• Act as a client support resource during client onboarding owning client communications and deliverables
• Coordinate with clients to align on agenda topics for weekly calls - using judgement and encouraging a focused track through to project completion 
• Discuss, implement and document client implementation choices and decisions
• Create and update client project plans tracking project milestone progress
• Uphold Chronograph brand standards & values in every client interaction

You will be successful in this role if you have:

• Bachelor’s degree with four (4+) years’ of experience in professional services environment, ideally consulting, investment banking, private equity, technology client success, or similar
• Demonstrated excellence producing time-sensitive deliverables for sophisticated and exacting client base
• A problem solving mindset
• Experience with project management and skill in managing both internal and external stakeholders toward a successful implementation
• Superb (written and verbal) communication skills
• Excellent organizational strategies
• Willingness to travel occasionally
• Entrepreneurial mindset and attitude. Your contributions will make a significant impact on our operations
• Ability to quickly adapt to a high-performance environment
• Flexibility and mindset open to performing a variety of tasks

Why Join Chronograph?

We value creativity, open communication, cutting edge technology, striving for excellence in all things – and having fun along the way. We want you to be happy here for the long-term.

We offer:

• Flexible work arrangements (including in person / hybrid)
• Competitive salary 
• Unlimited and flexible vacation
• Pension
• Generous health benefits
• Semi Annual team events in New York City for all global employees
• Fully-paid parental leave
• ...and more! 

Chronograph is committed to promoting a diverse and inclusive culture, and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!