Advisory and Professional Services Delivery Manager

Advisory and Professional Services Delivery Manager, South PacificThis role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

The Advisory and Professional Services Delivery Manager (South Pacific) is responsible for the day-to-day leadership, operational management, governance, and delivery excellence of the Advisory and Professional Services South Pacific portfolio.

Reporting directly to the Director, Professional Services Delivery – South Pacific, this role serves as a proactive leader who prides themselves on success. The successful candidate does not wait for instruction, takes decisive and responsible decisions, and accepts full accountability for the health and commercial success of the portfolio.

In addition to driving execution excellence, this position plays a critical commercial role. The successful candidate will proactively identify and drive growth opportunities, partner closely with Business Development Managers, Solution Architects and sales teams to expand market share, participate in deal governance, and ensure high-value HPE services are strategically attached to large-scale opportunities. Crucially, the role drives margin improvement, aligns with corporate mandates, and optimizes delivery efficiency while protecting team morale and customer satisfaction.

Accountability & Strategic Alignment

• Proactive Leadership: Act as a highly independent leader who takes immediate ownership of portfolio challenges, proactively identifying, managing, and resolving issues before they require senior leadership intervention.
• Full Accountability: Take total ownership of outcomes without pushing problems upward or resisting operational challenges; present solved problems and recommended paths forward rather than escalations.
• Corporate Alignment: Ensure all regional delivery strategies, team structures, and operational cadences strictly align with broader HPE corporate mandates and strategic directives.
• Transformation Initiatives: Lead, champion, and execute transformation initiatives designed to structurally improve overall portfolio performance.

Key Responsibilities & Deliverables

1. Portfolio Governance, Delivery Management & Financial Optimization

• Portfolio Governance: Lead proactive operational governance across the South Pacific region, covering A&PS portfolios: AI and Data Services, Cloud and Platform Services, Networking, Cybersecurity and Protection Services and IT Sustainability and Data Center Services.
• Performance Monitoring: Track project performance against key KPIs, including margin variance, revenue, and cost performance by project, alongside customer satisfaction metrics.
• Risk Resolution: Identify delivery risks, customer concerns, and financial exposure at the earliest possible stage, taking direct ownership of the resolution process.
• Recovery Planning: Establish, execute, and drive accountability for recovery plans across all "Red" and At-Risk engagements to proactively avoid project slippage.
• Growth & Market Share Expansion: Proactively identifying, nurturing, and driving new growth opportunities within existing and target accounts to increase HPE market share.
• Sales Collaboration: Partner directly with Business Development Managers, Solution Architects, Partner/Channel and sales account teams to position and attach HPE services into key, large-scale deals.
• Deal Governance & Strategy: Actively participate in upstream deal governance reviews to ensure proposed solutions are delivery-viable, profitable, and structurally sound.
• Cadence Management: Conduct weekly project reviews with Portfolio Leads, Delivery Managers, and Project Managers to ensure proactive escalation, mitigation, and growth alignment.
• Sponsorship: Act as the Project Executive Sponsor for key portfolio engagements.

2. Customer Governance & Escalation Management

• Targeted Intervention: Coordinate customer governance activities across key/large accounts and directly intervene in complex customer recovery initiatives as required.
• Proactive Monitoring: Review emerging customer satisfaction risks and delivery concerns directly with project teams to minimize escalation volumes.
• Remediation Plans: Establish, maintain, and track customer remediation and recovery plans to completion.
• Executive Reviews: Facilitate and support executive governance reviews and stakeholder engagement activities when required.
• Relationship Management: Engage directly with customers, partners, and both local and remote team members to drive project issues to resolution and protect ongoing revenue.

3. Operational Leadership, Team Governance & Culture

• Review Cadence: Establish and manage a disciplined operational review cadence.
• Workforce Visibility: Support and maintain clear visibility across workforce planning, project health, and resource demands. Provide coaching and mentoring to senior IT professionals.
• Morale-Centric Management: Balance optimization strategies with an empathetic leadership style that protects, nurtures, and builds high team morale.
• Cross-Functional Collaboration: Facilitate seamless collaboration between Delivery, PMO, Sales, BDMs, Solution Architects and Customer Success teams to ensure pre-sales and post-sales alignment.
• Accountability: Track the execution of leadership actions and operational commitments.

Travel Requirements

Regular proactive travel across the South Pacific region is an essential requirement of this role to satisfy two critical objectives:

• Customer Engagement: Visiting key customer accounts and site locations to participate in governance meetings, manage complex escalations firsthand, and build trust-based executive relationships.
• Team & Culture Leadership: Engaging strongly on-site and in-person with distributed team members across local offices to drive alignment, foster collaboration, and execute a cohesive, high-performing workforce culture.

Required Experience & Skills

Essential Experience

• Industry Tenure: 10+ years of IT Vendor experience in Professional Services or Managed Services environments.
• Portfolio Management: Proven track record of managing and governing large, complex professional services delivery portfolios.
• Leadership Profile: Highly energetic with demonstrated experience as a highly autonomous, dynamic and accountable leader who operates with low supervision, possesses extreme proactive ownership, and executes corporate mandates effectively.
• Financial Expertise: Exceptional financial acumen with a proven history of proactively driving project execution to achieve revenue targets and identify areas of margin risk or opportunity
• Commercial & Growth Success: Demonstrated experience working alongside sales/BDM teams and Channel Partners to identify expansion opportunities, grow account revenue, and capture market share.
• Deal Governance: Experience participating in deal governance, proposal drafting, or bid-review frameworks for high-value services agreements.
• Project Recovery: Deep expertise leading high-stakes project recovery initiatives and managing complex customer escalations.
• People & Change Leadership: Proven capability to lead teams through transformation while maintaining and improving employee engagement, morale, and performance.
• Mobility: Willingness and flexibility to travel regularly as required to meet customer and team needs.

Preferred Skills & Frameworks

• Methodologies: Deep understanding of ITIL methodology, PMP, PRINCE2, or equivalent project management frameworks.
• Leadership Capability: Proven transformational leadership skills.
• Domain Expertise: Deep experience working within Infrastructure Services or Systems Integration environments.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

Manager_1

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