Reservation Associate

Job Description

• Handle incoming reservation inquiries promptly and professionally, converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
• Maintain and update corporate databases and reservation systems, ensuring all delegate bookings, customer records, and correspondence are current and accurate
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
• Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
• Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned

Qualifications

• Bachelor's degree in Hotel Management from a recognized institution
• Fresher or 1 year of experience in a reservation, hospitality.
• Proficiency with reservation management systems, property management software (PMS), and booking platforms
• Strong written and verbal communication skills in English with proficiency in Microsoft Office
• Excellent data entry and database management abilities with keen attention to accuracy
• Demonstrated ability to multitask, prioritize multiple requests, and meet deadlines consistently
• Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
• Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
• Resilience and adaptability to thrive in a fast-paced, dynamic work environment

Additional Information