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Rockstar

AI-powered, human-led recruitment platform

Engagement Associate

Customer SuccessConfirmed live in the last 24 hours
Full-timeSeattle, WA, USA

About the Job

Requirements

  • At least 7 years of experience in a fast-paced, high-growth environment or at a leading tax, accounting, legal, or consulting firm.
  • A clear track record of high performance and increasing responsibility.
  • Ability to investigate technical tax and accounting topics and understand their details.
  • Experience managing customer relationships as a trusted advisor, with strong communication skills and the ability to explain complex topics and answer challenging questions.
  • A systems mindset and the ability to think strategically and develop repeatable processes.
  • Ability to manage multiple projects simultaneously and thrive in a fast-paced, high-growth environment.

Responsibilities

  • Serve as the primary customer contact for Prevailing Wage and Apprenticeship requirements, providing guidance and support across a portfolio of accounts.
  • Mentor and manage a high-performing team.
  • Manage delivery of audited reports through the company platform, ensuring rigorous human-in-the-loop auditing processes.
  • Partner with product and engineering teams to provide product feedback, represent customer needs, contribute to platform roadmap discussions, and establish best practices for accurate, consistent, and scalable data collection and maintenance.
  • Collaborate with sales and account management teams on customer satisfaction goals, retention strategies, and growth opportunities.
  • Act as a resource on complex federal and state guidance and labor compliance requirements, creating materials and training for customers and internal teams.

Desired Qualifications

  • Experience at a Big Four accounting firm or similar.
  • Technical experience in Prevailing Wage and Apprenticeship or other related labor compliance programs.
  • Experience managing and mentoring team members.

About the Company

Rockstar

AI-powered, human-led recruitment platform

Rockstar provides pay-as-you-go AI-assisted recruitment for small to mid-market companies, combining an AI sourcing platform with human recruiters to speed hires and cut costs. It works with a 10-minute setup, AI sourcing and filtering of thousands of profiles, and human-driven campaign strategy, all with live pipeline visibility and personalized outreach. It differentiates itself by pairing AI with hands-on screening and strategy, offering contract-free, per-role pricing and a satisfaction guarantee. Its goal is to make hiring more affordable and scalable for growing businesses while giving access to top talent.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Singapore
Founded
2023

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