Nurse Manager

Description

SUMMARY:   

The Nurse Manager works collaboratively with providers and support staff to ensure the smooth and efficient operations of the department to provide quality patient care and meet the goals and objectives established by Southwest Community Health Center (SWCHC). Nurse Managers are responsible for directing, organizing and supervising the work of their nursing staff, including but not limited to registered nurses (RNs), licensed practical nurses (LPNs), medical assistants (MAs) and medical receptionists. Nurse Managers also coordinate nursing efforts to ensure that effective patient care is being provided and that quality standards are met. A Nurse Manager is considered a mid-level manager and follows Southwest’s mission and policies.

SPECIFIC DUTIES AND RESPONSIBILITIES:  All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA)  

• Provides primary clinical operation oversight, including scheduling, billing functions and patient care; and supervision of staff consistent with department goals, personnel policies and individual job descriptions. 
• Meet regularly with Charge Nurses to review clinical updates, patient-care concerns, staffing and scheduling needs, workflow issues, and staff performance.
• Develop staff schedules and ensure appropriate clinical coverage based on patient volume and organizational needs.
• Oversees ordering of clinical supplies, medications and vaccines.
• Demonstrates leadership and strong clinical support to department staff. 
• Supervises RN, LPN, MA, and medical support staff. 
• Develops and monitors employee performance plans; monitors and evaluates nursing and support staff activity and takes corrective action where needed. 
• Assists in the recruitment, development, orientation and training of nursing and clinical staff. 
• Serves as a clinical leader in various projects and forums. 
• Provide telephone triage for patients seeking medical advice, assessing symptoms, determining the urgency of care, and directing patients to the appropriate level of service. 
• Serve as a clinical resource to nursing staff, Charge Nurses, and Providers for complex and high-risk patient concerns.
• Ensures integration of nursing services with other patient care services in the facility and ensures nursing staff patterns are implemented. 
• Ensures smooth and efficient processing of patients in the department; ensures established quality assurance, Joint Commission, UDS standards and infection control activities are performed according to policy. 
• Responsible for data collection systems, fulfilling grant requirements and reporting statistical data necessary for grant purposes. 
• Attends mandatory supervisory nursing meetings and occasional weekend trainings as required. 
• Performs assessments and data collection in an ongoing and systemic manner, focusing on quality metrics. 
• Engages in performance improvement activities and acts as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence. 
• Provides nursing care services as needed, included but not limited to administering medications, assesses patient response to treatment, and generalized nursing care. 
• Positively represents SWCHC to internal and external clients. 
• Serves on at least one committee. 
• Performs other necessary duties as required by SWCHC to achieve the goal of providing excellent primary health care in a Medical Home. 

Requirements

Qualifications:

• Excellent leadership skills including the ability to motivate & supervise others; the ability to act discreetly and with diplomacy in relating to others, both internal and external to the organization. 
•  Personnel management and patient care centered focus is also required. Knowledge and experience with primary care setting, including program development and quality assurance methodology; familiarity with PDSA is highly preferred. 
• CPR / BLS Certified 
• The ideal candidate will have demonstrated ability and excellent skills to independently carry out assignments and nursing tasks; proficiency with Microsoft Word, Microsoft Excel, patient registries, and web-based tools and the use of an EHR; strong knowledge of medical terminology and relevant procedures; excellent written, electronic and oral communication skills; and strong critical thinking and problem-solving skills. 
• The ability to work effectively in a team environment is essential. 
• Oral and written proficiency in English is a must. 
• Preferred: fluency in Spanish  

Education and/or Experience:

• Current, active, and unrestricted Connecticut RN license or valid multistate RN license with privilege to practice in Connecticut required.
• Current CPR certification from the American Heart Association 
• Minimum 3 years of ambulatory care 
• Highly preferred: 3-5 years of supervisory experience 
• Highly preferred: FQHC experience  

Physical Requirements and Work Environment:   

The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff. 

Compensation and Benefits

In addition, this position will be eligible for additional benefits consistent with the role. The compensation of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. 

Benefits Include: 

• Medical insurance 
• Dental insurance 
• Flexible spending accounts (FSA) 
• Retirement plan (403B) 
• Short-term disability insurance 
• Long-term disability options 
• Life Insurance 
• Employee assistance program (EAP)  

Paid Time Off: 

• 24 PTO Days 
• 5 Sick Days 
• 10 Paid Holidays