Treasury Management Service Specialist Senior

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. 

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.  401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.  We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Treasury Management Service Specialist Senior will have primary responsibility for supporting the Service Specialists within TM Client Services.  This role will aid in the development of team members’ knowledge as well as escalation of situations where standard support paths are not viable. Team members in this role will also monitor daily workload and elevate instances where service level adherence is at risk.  Additionally, this role will compile management reports that will show relevant support trends as well as complete quality audits of work completed by TM Client Services Specialists.   

Salary Range

The salary range for this position is $26.50/hr. - $43.00/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate’s relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities  

Team Member Development 

• Develop and maintain procedures and reference guides utilized by TM Client Service Specialists 

• Coordinate and participate in new hire and ongoing training initiatives 

• Conduct ongoing quality audits for each TM Client Service Specialist to ensure adherence to procedures and service expectations 

Relationship Cultivation 

• Listen to clients and internal partners with a mindset geared towards curiosity, empathy, and bias for action  

• Collaborate with internal and external partners to achieve timely resolution to escalated issues 

• Communicate timely updates and relevant information to key stakeholders for outstanding issues 

Daily Capacity Monitoring 

• Monitor workload for critical functions within the TM Client Services Team and adjust resources to ensure timely completion of tasks 

• Compile periodic management reports relevant workload trends and service level adherence 

Key Competencies for Position  

Makes Decisions & Solves Problems – Seeks deeper understanding and takes action.   

• Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.   

• Collaborates and seeks to understands the root causes of problems.   

• Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.   

• Takes action that is consistent with available facts, constraints and probable consequences. 

Delights Clients – Continuously seeks and applies knowledge leading to a best-in-class client experience.   

• Passionately serves internal/external clients with excellence.   

• Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.  

• Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.   

• Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value. 

Develops Talent – Strengthen your abilities for today and beyond.   

• Develops team members’ effectiveness in their current and future roles through development activities 

• Identifies issues, and continuously provides coaching, mentoring, feedback, and support to aid in building trust, knowledge, skill level, and promotability 

• Cultivates an environment of trust and optimizes the talents and capabilities of the team 

• You own your own development and your career.  

• Actively assesses self feedback to enhance knowledge, skills and behaviors.  

• Leverages own strengths and those of team members to meet individual and team goals supporting both internal and external client needs.  

• Continuously develops self for current and future roles.  

Compelling Communication – Openly and effectively communicates with others.   

• Effectively and transparently shares information and ideas with others.   

• Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.   

• Unites others towards common goal.   

• Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction. 

Qualifications and Education Requirements 

• Associate’s or bachelor’s degree or HS graduate with equivalent work experience  

• Strong knowledge of Treasury Management products and services or prior experience in supporting business clients is essential 

• Ability to communicate with business clients on complex technical solutions is essential 

• Ability to adapt to a rapidly changing environment and quickly reprioritize tasks is essential  

• Strong verbal and written communication skills is essential 

• Ability to troubleshoot hardware and software issues is preferred 

• 3-5 years of experience in Treasury Management or business banking products and services is preferred 

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. 

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. 

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.  Join our team!