Inactive

Baker Roofing

Southeast/Mid-Atlantic commercial roofing contractor; employee-owned

Operations Manager

Operations & LogisticsPosted on Oct 23

Full-timeSavannah, GA, USA$70k - $80k /yr

About the Job

Requirements

At least 5 years of construction project management experience.
A high school diploma or equivalent is required; a college degree is preferred.
A valid driver's license is required.
Computer skills in Microsoft Outlook, Word, Excel, and scheduling and service software are required.
A strong commitment to safety and understanding of OSHA regulations and safe work practices are required.
Ability to plan daily work, assign responsibilities, and manage labor productivity is required.
Ability to read blueprints, shop drawings, specifications, and project plans is required.
Ability to estimate material needs, manage inventory, and minimize waste is required.
Strong organizational, problem-solving, and decision-making skills are required.
Effective verbal and written communication with customers, construction managers, and internal teams is required.
Strong knowledge of commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, metal, and related products, is required.
Fluent English is required.
Ability to lift and carry items weighing 50 pounds is required.
Ability to stand, walk, and balance for long periods is required.
Ability to use abdominal and lower back muscles repeatedly or continuously over time without fatigue is required.
Ability to see details at close range is required.
Ability to perform repetitive movement, bending, twisting, kneeling, crouching, stooping, or crawling is required.
Ability to work outdoors in varying weather conditions is required.
Combined employee, required PPE, and gear weight must not exceed 309 pounds due to fall-protection design parameters.

Responsibilities

Plan, schedule, and dispatch daily service and repair work, assigning technicians and crews by priority, skill set, and location, and adjusting for emergency calls, weather, and customer changes.
Maintain job records, including daily job reports, timesheets, safety huddles, toolbox talks, photos, and weather or delay reports.
Review each service request, work order, and job file before work begins, including scope of work, materials, roof access, labor budget, job site contacts, and roof warranty status.
Complete and process purchase orders, delivery forms, and equipment request forms.
Serve as the primary contact for customers and property managers on service work, handle communication beyond the technician's scope, and keep customers informed of schedule changes and job status.
Ensure work orders, purchase orders, service agreements, and permits are in place and authorized before materials are released or work is performed on-site.
Review technician inspection reports, photos, and findings and recommend repair approaches.
Monitor job progress and costs, and review and approve timesheets for completeness and accuracy.
Submit billings and invoices accurately and on time based on contract or service agreement terms.
Monitor material needs and service truck inventory daily and plan ahead to prevent shortages.
Ensure service vehicles and equipment are inspected and maintained, and report broken or defective equipment to the toolroom and garage.
Lead daily department meetings and weekly scheduling meetings, providing status reports and cost information on current jobs.
Supervise, support, and train technicians on safety, quality, and productivity.
Ensure proper safety equipment is on-site and used correctly, and enforce company safety policies and procedures.
Coordinate the punch list, final cleanup, and job closeout, including completion photos and documentation for the customer.
Review completed job performance with management regarding safety, quality, budget, and customer satisfaction.
Assist in the field as needed with leak diagnosis and repairs to roof and wall systems, including single-ply, modified bitumen, built-up roofing, metal, slate, and asphalt, along with flashing, coping, gutters, downspouts, curbs, sealants, and coatings.
Work schedules vary based on project demands and may include early mornings, extended days, weekends, and holidays.

Desired Qualifications

Hands-on commercial roofing experience is a plus.
OSHA 10/30, First Aid, and CPR training are a plus.
Spanish language ability is a plus.

Baker Roofing Company – Commercial Roofing Operations Manager

Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and promoting work-life balance.

Benefits to Joining the Baker Team:

Benefits on Day 1
Weekly Pay
Annual Paid Holidays & PTO
Medical, Dental & Vision Insurance
Company Cell Phone & Laptop
Company Vehicle & Gas Card
401K Matching Program (100% match up to 3% and 50% match at 4% and 5%)
Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods
Employee Assistance Program
Family-Oriented Culture & Work-Life Balance

Apply today and start building your future with Baker Roofing Company!

Summary

The Operations Manager will plan, organize, and oversee the Commercial Roofing Service Department's repair and maintenance work, from scheduling and job planning in the office to safety and quality on the roof. This role leads service technicians and crews, manages personnel scheduling and related issues, and coordinates between customers, construction managers, and office staff. This role is primarily based in the office, but working in the field and being on a commercial roof is required on a case-by-case basis.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

Experience: 5+ years of construction project management experience. Hands-on commercial roofing experience is a plus.
Education: High school diploma or equivalent required; college degree preferred.
Driver’s License: Required
Computer Skills: Microsoft Outlook, Word, Excel, Scheduling and Service software.
Certifications: OSHA10/30, First Aid, and CPR Training are a plus.
Languages: Must speak fluent English, and Spanish is a plus.

Knowledge, Skills, and Abilities

Strong commitment to safety, with an understanding of OSHA regulations and safe work practices.
Ability to plan daily work, assign responsibilities, and manage labor productivity.
Ability to read blueprints, shop drawings, specifications, and project plans.
Ability to estimate material needs, manage inventory, and minimize waste.
Strong organizational, problem-solving, and decision-making skills.
Effective verbal and written communication with customers, construction managers, and internal teams.
Strong knowledge of commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, metal, and related products.

What You'll Do

Plan, schedule, and dispatch daily service and repair work, assigning technicians and crews by priority, skill set, and location, and adjusting for emergency calls, weather, and customer changes.
Maintain job records, including daily job reports, time sheets, safety huddles, toolbox talks, photos, and weather or delay reports.
Review each service request, work order, and job file before work begins, including scope of work, materials, roof access, labor budget, job site contacts, and roof warranty status.
Complete and process purchase orders, delivery forms, and equipment request forms.
Serve as the primary contact for customers and property managers on service work, handle communication beyond the technician's scope, and keep customers informed of schedule changes and job status.
Ensure work orders, purchase orders, service agreements, and permits are in place and authorized before any materials are released, or work is performed on-site.
Review technician inspection reports, photos, and findings and recommend repair approaches.
Monitor job progress and costs, and review and approve timesheets for completeness and accuracy.
Submit billings and invoices accurately and on time, based on contract or service agreement terms.
Monitor material needs and service truck inventory daily and plan ahead to prevent shortages. Ensure service vehicles and equipment are inspected and maintained, and that broken or defective equipment is reported to the toolroom and garage.
Lead daily department meetings and weekly scheduling meetings, providing status reports and cost information on current jobs.
Supervise, support, and train technicians on safety, quality, and productivity.
Ensure proper safety equipment is on site and used correctly and enforce all company safety policies and procedures.
Coordinate the punch list, final cleanup, and job closeout, including completion photos and documentation for the customer.
Review completed job performance with management regarding safety, quality, budget, and customer satisfaction.
Assist in the field as needed with leak diagnosis and repairs to roof and wall systems, including single-ply, modified bitumen, BUR, metal, slate, and asphalt, along with flashing, coping, gutters, downspouts, curbs, sealants, and coatings.
Strong commitment to safety, with an understanding of OSHA regulations and safe work practices.
Ability to plan daily work, assign responsibilities, and manage labor productivity.
Ability to read blueprints, shop drawings, specifications, and project plans.
Ability to estimate material needs, manage inventory, and minimize waste.
Strong organizational, problem-solving, and decision-making skills.
Effective verbal and written communication with customers, construction managers, and internal teams.
Strong knowledge of commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, metal, and related products.
Other duties as assigned.

Physical Requirements

Requires the ability to lift and carry items weighing 50 pounds.
Requires the ability to stand, walk, and balance for long periods of time.
Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing.
Requires seeing details at close range.
Requires repetitive movement, bending, twisting, kneeling, crouching, stooping, or crawling.
Requires working outdoors in varying weather conditions.
Due to fall protection design parameters, the combined weight of the employee, required PPE, and gear must not exceed 309 pounds.

Work Environment

This role is primarily office-based, but may require working in the below environments:

Exposure to extremely bright or inadequate lighting.
Temperatures above 90°F or below 32°F.
Exposure to loud, distracting, or uncomfortable noise levels.
Exposure to contaminants, hazardous materials, and potentially hazardous equipment.
Working at heights and in other potentially dangerous conditions.
Exposure to minor injuries such as burns, cuts, bites, or stings.
Performing work where errors may have significant consequences. Strict adherence to all safety policies, procedures, and regulations is required.
Work schedules vary based on project demands and may include early mornings, extended days, weekends, and holidays.

Disclaimer:

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected].

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

Principals only. Recruiters, please don't contact this job poster.

About the Company

Baker Roofing

Southeast/Mid-Atlantic commercial roofing contractor; employee-owned

Baker Roofing is a large commercial roofing contractor with 29 locations across the Southeast and Mid-Atlantic. It provides roofing services for commercial properties, including installation, maintenance, and repairs. The company works through on-site teams led by professional crews and emphasizes clear communication, honest partnerships, and a standard of work that lasts. Since 2025, every employee is an owner, aligning personal accountability with project quality and customer satisfaction. Baker Roofing differentiates itself by growing market-by-market rather than through acquisitions and by pursuing lifetime relationships rather than short-term deals. Its goal is to deliver high-quality roofing work that earns long-term trust and peace of mind for clients, employees, and the industry alike.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Memphis, TN
Founded: 1915

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