Full-Time

Senior Support Engineering

Posted on 5/9/2024

Geotab

Geotab

1,001-5,000 employees

AI-powered fleet management solutions

AI & Machine Learning
Data & Analytics
Hardware

Senior

Kitchener, ON, Canada

Required Skills
Python
Communications
BigQuery
SQL
Requirements
  • 3+ years experience in a Support Engineering role
  • Post-Secondary Degree/Diploma specialization in Mechanical, Mechatronics, Electrical, Computer, Systems Design, Automotive or a related field
  • Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset
  • Strong aptitude for understanding and breaking down complex technical problems
  • High level of experience with various vehicle systems
  • High level of experience with automotive diagnostic standards (e.g. SAE J1939, SAEJ1979, KWP/2000, UDS 14229, ISO 27145 WWH-OBD)
  • High level of experience with physical layers (e.g. CAN bus, K-Line/ISO9141, VPW/PWM, Single Wire CAN etc.)
  • Proficient in SQL or Google Big Query equivalent, Python
  • Strong verbal and written communication skills
  • Able to work well under pressure and respond to fast changing priorities and deadlines
  • Highly organized and able to manage multiple tasks and projects simultaneously
  • A strong team-player with the ability to engage with all levels of the organization
  • Strong analytical skills with the ability to problem solve to well-judged decisions
Responsibilities
  • Provide prompt and accurate feedback to stakeholders
  • Support stakeholders through various modes of communication (e.g. phone, ticketing system, email and in person) for all Geotab and integrated products
  • Gather relevant information by evaluating and analyzing the symptoms to resolve technical firmware, hardware or software issues involving vehicle data, connectivity, core product functionality
  • Effectively manage issue queue
  • Ask targeted questions to quickly understand the root of the problem
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Investigate high priority vehicle data quality issues that interfere with Geotab's products
  • Support and document root cause analysis on potential adverse interactions between Geotab’s systems and vehicles including visiting customer sites for field investigations when necessary
  • Use Cloud-based data warehouses (e.g. BigQuery and Google Cloud compute) for automated analysis of vehicle data and identify vehicle support gaps from our products
  • Maintain legacy products, if applicable, and the support of vehicles using those products
  • Support Geotab global strategic initiatives

Geotab provides a comprehensive fleet management platform powered by AI and data intelligence, offering telematics, video-based safety, and open integrations to optimize fleet performance. With over 4 million subscriptions and processing more than 75 billion data points a day, Geotab helps customers make better decisions, increase productivity, ensure fleet safety, and achieve sustainability goals.

Company Stage

N/A

Total Funding

N/A

Headquarters

Oakville, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

7%

1 year growth

7%

2 year growth

5%

Benefits

Medical & dental

Retirement savings

Fitness membership

Baby bonus

Flex work arrangements

Home office reimbursement for select items

EV program

Learning reimbursement