Senior Enterprise Account Manager

About the Role and Team

The mission of the Enterprise-Large team is to accelerate growth and drive strategic value for top-tier partners (50+ stores) on the Uber Eats platform.

As a Senior Enterprise Account Manager specializing in Virtual Restaurants (VRs), you will directly manage key VR partners while overseeing a broader portfolio of approximately 50 VR accounts, serving as a trusted consultant and the primary point of contact for Uber Eats. You will take full end-to-end ownership of growth KPIs, collaborating with cross-functional teams to maximize partner performance. In this role, you will navigate the unique dynamics of the VR business, balancing consumer demand, operational quality, and partner investment to drive sustainable growth. You will proactively lead cross-functional collaboration to align business priorities, address challenges, and unlock long-term opportunities for both Uber Eats and its partners.

Your Impact in Role

• Portfolio Management: Directly manage high-impact VR partners while overseeing approximately 50 additional VR accounts, ensuring effective portfolio management and sustainable growth.
• C-Level Engagement: Build and maintain relationships with C-level executives and key decision-makers to identify new opportunities and strengthen strategic partnerships.
• Strategic Planning: Develop and execute Joint Business Plans (JBPs), driving commercial growth, partner investment, and long-term business sustainability.
• Cross-functional Leadership: Proactively lead collaboration with internal stakeholders to balance VR-specific business needs, consumer demand, operational quality, and commercial priorities.
• Performance Insights: Monitor the WoW (ways of working) rhythm of the business, utilizing data to identify hidden trends and proactively address performance gaps while maintaining portfolio quality.

The Experience You'll Bring

Basic Qualifications

• Experience: Proven track record in Solution Selling and managing large-scale enterprise accounts or complex partner portfolios.
• Negotiation & Influence: Strong communication skills with experience negotiating with C-level stakeholders and influencing both external partners and internal cross-functional teams.
• Strategic Execution: Ability to develop solid Joint Business Plans (JBPs), balance multiple business priorities, and drive execution to achieve commercial and operational targets.
• Language: Fluency in Japanese and business-level proficiency in English.

Preferred Qualifications

• Industry Background: Experience in the technology, e-commerce, digital media, or food & beverage sectors, including virtual restaurants.
• Analytical Mindset: Comfortable using data to tell a story and influence partner behavior (data-driven decision-making) while balancing growth opportunities with operational quality.
• Agility: Proven ability to thrive in a fast-paced, high-growth environment, with the resilience to adapt to changing priorities and complex business challenges.
• Growth Mindset: A proactive approach to identifying growth opportunities, driving partner investment, and expanding the Uber Eats footprint within a partner's business.