Full-Time

Junior Home Manager

Vail/ Breckenridge

Posted on 5/3/2024

Pacaso

Pacaso

51-200 employees

Co-ownership service for luxury second homes

Real Estate

Junior

Silverthorne, CO, USA

Required Skills
Sales
Communications
Management
Marketing
Customer Service
Requirements
  • 2-3 years of experience in a service-oriented role; property management and/or hospitality operations a plus
  • Ability to learn new systems, technology, and software quickly; tech-savvy
  • Demonstrated passion for customer service and satisfaction
  • Flexibility in scheduling; willingness to work weekends
  • Strong organizational, project management, and problem-solving skills
  • Excellent written and verbal communication
  • Self-directed attitude and willingness to complete tasks
  • Basic handiness with simple tools (screwdriver, wrench, etc.)
  • Technical aptitude with basic home systems
  • High energy, positive, and professional attitude
  • Reside in or live within commuting distance of Vail / Breckenridge
Responsibilities
  • Work closely with Home Managers, Maintenance Managers, and regional leadership to deliver an incredible owner experience
  • Support day-to-day home operations, including vendor management, project management, asset management, and owner experience
  • Serve as an important point-of-contact for owners in select markets within the Mountain Region
  • Ensure homes are consistently at a stay-ready status through onsite inspections, inventory restocks, and cleaning assessments
  • Support Home Managers with property financials, budget creation, and owner votes
  • Create and review home manuals for owners
  • Keep owners updated on work orders, upgrades, and maintenance
  • Utilize Pacaso-integrated systems and technology to manage portfolio health
  • Communicate with owners before and during stays
  • Resolve owner conflicts with diplomacy and professionalism
  • Maintain positive relations with community partners
  • Collaborate with Sales, Product, and Marketing teams
  • Promote a collaborative, data-driven culture for continuous improvement
  • Deliver exceptional experiences to encourage owners to share Pacaso
  • Salary = $65,000 plus benefits and stock package

Pacaso offers a co-ownership service for luxury second homes, allowing customers to purchase a share in a property-specific LLC. The company utilizes proprietary technology to simplify scheduling and management, reducing the cost and hassle of second home ownership.

Company Stage

Series C

Total Funding

$1.5B

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

8%

1 year growth

5%

2 year growth

-35%