Marriott International

Manages and franchises hotels around the world

Spa Supervisor

Personal Care & StylingPosted on Nov 13

Full-timeBali, IndonesiaNo salary listedIn-person

About the Job

Requirements

A diploma or Bachelor's degree in Spa Management, Hospitality Management, Wellness, Tourism, Business Administration, or a related field is preferred.
At least 3 years of experience in luxury spa operations, wellness centers, or five-star hospitality environments is required.
At least 1 year of supervisory or leadership experience within a spa, wellness, or guest service operation is required.
The ability to communicate effectively in English is mandatory.

Responsibilities

Advise employees on general property information, in-house groups, policy changes, and other pertinent information.
Answer questions about available services, general property information, and amenities.
Confirm each guest's first and last name and scheduled treatment type before beginning treatment.
Monitor and adhere to the daily time schedule.
Advise providers of last-minute schedule changes or additions and resolve scheduling situations as needed.
Promote and sell spa or salon services and retail products.
Complete requisitions for additional products, supplies, or equipment.
Inspect work areas and tools or equipment to ensure they conform to company standards.
Notify Engineering of spa or salon maintenance and repair needs.
Assist management with hiring, training, scheduling, motivating, and coaching employees, and serve as a role model.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; protect confidential proprietary information and company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Ensure adherence to quality expectations and standards, and develop and implement quality improvement or corrective action plans.
Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.

Desired Qualifications

Experience with internationally recognized luxury hotel or spa brands is highly preferred.

HOTEL DESCRIPTION

A Luxury Collection Resort & Spa, Jimbaran, Bali offers 64 keys including 39 guestrooms and 25 villas. Located on a scenic 2-hectare site in Bali’s historic fishing village of Jimbaran, the resort enjoys elevated views of both sunrise and sunset, and is just 20 minutes from Ngurah Rai International Airport. Guests will experience a refined selection of amenities including an all-day dining restaurant, specialty dining, bars, resort pools, a fitness center, and a Luxury Collection Spa. The resort is estimated to open in Q1 2027.

POSITION SUMMARY

Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.

Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Diploma or Bachelor's Degree in Spa Management, Hospitality Management, Wellness, Tourism, Business Administration, or a related field.
Minimum 3 years of experience in luxury spa operations, wellness centers, or five-star hospitality environments.
At least 1 year of supervisory or leadership experience within a spa, wellness, or guest service operation.
Experience with internationally recognized luxury hotel or spa brands is highly preferred.
Ability to communicate effectively in English is mandatory.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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