Wanstor

Managed IT services with AI security

Internal IT Support Engineer

IT Service Desk & End User SupportPosted on Nov 13

Full-timeLondon, UKNo salary listed

About the Job

Requirements

Experience in a first- or second-line IT support role, or strong technical aptitude with eagerness to develop.
Good understanding of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive), and desktop/laptop hardware.
Familiarity with common IT support tools and concepts, including Active Directory user administration, basic networking (TCP/IP, DNS, DHCP, VPN, and Wi-Fi), and remote support tools.
A methodical and organised approach to troubleshooting, ticket management, and documentation.
A proactive approach, taking initiative, following issues through to resolution, and identifying opportunities to improve processes.
Ability to explain technical issues in plain language to users with different levels of technical confidence.
Genuine interest in IT security, automation, and continual improvement of internal IT services.
A calm, professional, and customer-focused approach under pressure, with commitment to a positive employee experience.

Responsibilities

Act as the first point of contact for internal IT queries, incidents, and service requests from colleagues across the business.
Log, prioritise, and resolve tickets in line with agreed SLAs, escalating to senior team members or external providers when appropriate.
Provide hands-on support for end-user devices, primarily Windows laptops and desktops, including setup, troubleshooting, and coordination of repairs or replacements.
Support users with Microsoft 365 (Outlook, Teams, SharePoint, and OneDrive) and other core business applications.
Carry out routine checks and maintenance tasks on internal systems and devices to maintain reliability, performance, and security.
Assist with patching, software updates, and basic threat mitigation under the guidance of senior team members.
Contribute to internal IT projects, including system upgrades, hardware refreshes, and onboarding/offboarding activities.
Maintain accurate records, documentation, and knowledge base articles to support consistent and efficient IT support.
Work with colleagues across different teams, providing clear updates and setting expectations about progress and next steps.
Promote a positive, customer-focused culture within Internal IT and seek ways to improve the employee experience.

As part of Wanstor’s Internal IT team, you'll be based at our London Bridge office and act as the first point of contact for all technology-related support queries from our employees.

You’ll be responsible for ensuring internal IT requests are handled efficiently and with excellent customer service, maintaining smooth operations across our systems and devices. This is a hands-on role where you’ll troubleshoot, support, and contribute to the continual improvement of internal IT services.

Beyond day-to-day support, this role offers exposure to a wide range of enterprise tools and the opportunity to get involved in project work, including patching, threat mitigation, and system upgrades — a great step for anyone looking to deepen their technical skills in a real-world environment.

Act as the first point of contact for all internal IT queries, incidents and service requests from colleagues across the business.
Log, prioritise and resolve tickets in line with agreed SLAs, escalating to senior team members or external providers where appropriate.
Provide hands-on support for end-user devices (primarily Windows laptops and desktops), including setup, troubleshooting and coordination of repairs or replacements.
Support users with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other core business applications, ensuring they can work effectively day to day.
Carry out routine checks and maintenance tasks on internal systems and devices to help maintain reliability, performance and security.
Assist with patching, software updates and basic threat mitigation activities under the guidance of senior team members.
Contribute to internal IT projects such as system upgrades, hardware refreshes and onboarding/offboarding activities.
Maintain accurate records, documentation and knowledge base articles to support consistent and efficient IT support.
Work closely with colleagues across different teams, providing clear updates and setting expectations on progress and next steps.
Champion a positive, customer-focused culture within Internal IT, continually looking for ways to improve the employee experience.

Experience in an IT support role (1st or 2nd line) or strong technical aptitude with a clear eagerness to develop.
Good understanding of Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and desktop/laptop hardware.
Familiarity with common IT support tools and concepts such as Active Directory user administration, basic networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi) and remote support tools.
Methodical and organised approach to troubleshooting, ticket management and documentation.
Proactive mindset – takes initiative, follows issues through to resolution and looks for opportunities to improve how things are done.
Excellent communication skills, with the ability to explain technical issues in plain language to users at different levels of technical confidence.
Genuine interest in IT security, automation and continual improvement of internal IT services.
Calm, professional and customer-focused under pressure, with a strong commitment to delivering a positive employee experience.

About the Company

Wanstor

Managed IT services with AI security

Wanstor is a UK managed IT services provider that helps organisations get more from technology. As part of Previder, Wanstor combines local expertise with European scale to deliver managed IT, cloud, cybersecurity, AI, infrastructure, data centre and voice solutions. The approach rests on three pillars: Experience First (proactive, seamless IT that keeps people productive), AI Fluent (assisting organisations to adopt AI and turn tools like Microsoft Copilot into business value), and Secure by Default (security and resilience built into everything). Their services aim to boost productivity, resilience, agility and innovation by simplifying complexity and focusing technology on outcomes. Founded in 2002, with offices in London and engineers nationwide.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2002

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