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ERM

Global sustainability consultancy for environmental risk

Utility Project Support Specialist

Customer SupportConfirmed live in the last 24 hours
Part-timeDanville, IL, USA$58.2k - $72.8k /yr

About the Job

Requirements

  • A high school diploma, GED, or equivalent is required.
  • One to three years of work experience in a customer interface or call center environment is required.
  • Excellent written and oral communication skills are required.
  • The ability to work part-time shifts from 8 AM to 12 PM, 11 AM to 3 PM, or 2 PM to 6 PM Eastern Time is required.

Responsibilities

  • Manage a large volume of inbound and outbound phone calls.
  • Track inquiries using software applications; training will be provided.
  • Identify and assess customer needs to achieve satisfaction.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate methods and tools.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Engage customers and provide attentive support.

About the Company

ERM

Global sustainability consultancy for environmental risk

ERM, Environmental Resources Management, provides sustainability consulting to help businesses manage environmental, health, and safety (EHS) risks and expand responsible practices. Its services span strategy development, risk assessment, compliance, data analytics, and program implementation for environmental, social, and governance (ESG) goals. The company works by partnering with clients to identify EHS risks, design practical programs, set metrics, and deploy changes across operations, supply chains, and facilities, often leveraging technology and industry benchmarks. ERM differentiates itself through its global, pure-play focus on sustainability with deep, regionally diverse expertise and a track record of growth via acquisitions, supported since 2021 by majority ownership from KKR. Its goal is to help organizations improve their sustainability performance, meet regulatory and stakeholder expectations, and create long-term value for both the business and the wider environment.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1971

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