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Mercier Consultancy Group

Online Store Advisor For TikTok

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent Swedish, spoken and written, is mandatory.
  • A valid EU passport or the right to work in Bulgaria is required.
  • Prior experience in the retail or customer service industry is considered a significant asset.
  • Digital literacy and the ability to navigate complex retail management software are required.
  • Applicants must be willing to relocate to Sofia.
  • Strong communication skills and a customer-centric mindset are required.

Responsibilities

  • Provide customer support for a retail brand via phone, email, and live chat.
  • Assist Swedish-speaking clients with online order inquiries, returns, and inventory availability across physical and digital storefronts.
  • Resolve complex consumer retail issues with a focus on brand loyalty and service quality.
  • Manage order processing systems to ensure accurate tracking and delivery of retail merchandise.
  • Represent the brand while maintaining its quality standards.
  • Collaborate with internal departments to improve the customer experience for the Scandinavian market.
  • Maintain detailed customer records and feedback logs to support continuous service optimization.

About the Company

Company size
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Total funding
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