Floor Manager - Max Mara Harrods
About the job
- Several years of experience as a Floor Manager, preferably within fashion or luxury companies with structured retail organizations.
- Excellent interpersonal skills and a strong inclination toward teamwork and human resource management.
- A results-driven approach with passion for fashion and customer service excellence.
- Flexibility with working hours and commitment to continuous improvement.
- Strong leadership abilities focused on motivating and developing team members.
- Organize, manage, and coordinate assigned resources to achieve commercial results.
- Ensure that the Customer Experience in the department meets company standards.
- Collaborate with the management team.
- Promote the growth and development of department team members.
- Ensure adherence to company procedures and codes of conduct.
- Identify and implement solutions to optimize the deployment of on-floor resources based on customer needs.
- Foster team motivation in collaboration with the management team.
- Promote and integrate digital technologies, particularly in process management and relationships with internal and external stakeholders.
- Champion operational and cultural actions related to Sustainable Development, including environmental care, business processes, and community well-being.
- Previous experience within a department store.
About the company
Max Mara Fashion Group designs, manufactures, and sells luxury ready-to-wear clothing through its in-house brands, including Max Mara, Sportmax, Marella, and Marina Rinaldi. Its vertically integrated model controls design, production, and distribution to ensure craftsmanship across collections, with products sold via physical stores and e-commerce worldwide. The breadth of its brand portfolio and a longstanding Italian heritage differentiate it from peers by offering diverse yet consistently elegant options with strong customer service. Its goal is to maintain and grow its luxury reputation by balancing traditional craftsmanship with customer-focused retail across many countries.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Reggio nell'Emilia, Italy
Founded
1951
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Simplify's Take
What believers are saying
- Max Mara Le Parfum launched August 2026 across 50-plus markets, widening revenue streams.
- 2026 Milan flagship reopening and Taormina expansion signal continued store investment.
- Max&Co.'s September 2026 campaign and FW26 collections show active brand refresh momentum.
What critics are saying
- San Maurizio workers' 2025 strike and 2026 negotiations expose unresolved labor tensions.
- Piecework-pay allegations threaten brand trust, especially if inspectors confirm contract violations.
- Dependence on fashion's timeless-core positioning risks stagnation if younger buyers skip Max Mara.
What makes Max Mara Fashion Group unique
- 1951 heritage and Italian craftsmanship still anchor Max Mara's luxury positioning.
- Piazza del Liberty flagship and Eva Jospin's Microclima reinforce architectural retail theatre.
- Shiseido's 2024 long-term license extends Max Mara into global fragrance distribution.
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Company News
Shiseido enters long-term fragrance partnership with Max Mara.
Shiseido enters long-term fragrance agreement with Max Mara.