Field Service Engineer
About the job
- A tertiary-level qualification in electrical or electronic engineering, chemistry, physics, or a related discipline, or equivalent knowledge and skill gained through practical experience.
- At least 2 years of work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical equipment, and/or electronic equipment.
- Strong technical skills involving analytical instrumentation.
- Ability to respond reliably to customer inquiries and communicate and interact with customers.
- Strong verbal, written, Microsoft Office, computer, technical data, networking communication, and presentation skills, including the ability to explain complex technical issues clearly.
- English proficiency at a minimum upper-intermediate level (B2).
- Ability to work independently, prioritize, multitask, follow through, and meet deadlines.
- A valid driving license.
- Willingness to travel at least 70% of monthly working time.
- Install FT-IR, FT-NIR, and Raman systems or accessories at customer facilities and ensure they function according to specifications.
- Repair and maintain products at customer sites.
- Familiarize customers with equipment operation and train them to use it.
- Secure customer acceptance of installations and repair sign-off.
- Act as a communication link between customers and the company to support customer service satisfaction.
- Service products periodically at customer locations according to service contracts.
- Contact customers by phone or other means to ask whether they need additional services.
- Resolve customer product queries.
- Maintain documented records of field trips, products sold, and services offered.
- Network analytical instruments with optional software solutions and implement them into existing laboratory information systems.
- Expertise in FT-IR spectroscopy, NIR-Raman technology, remote sensing, microscopy, and laboratory organization is advantageous but not required.
About the company
Bruker makes analytical and diagnostic instruments used by researchers and industries. Its products help analyze materials and biological samples to reveal chemical structure, composition, and properties, with notable roots in nuclear magnetic resonance (NMR) technology and a broad portfolio beyond that field. The company works by designing and selling instruments such as analytical tools that collect data from samples (for example, signals from nuclei in NMR or other spectroscopic methods) and provide insights to researchers. Bruker differentiates itself through a long history of developing advanced technologies, a focus on innovation in scientific instrumentation, and a global product range serving life sciences, materials science, and environmental analysis, supported by steady investment in research and development. Its goal is to equip researchers and industries with reliable tools to push the boundaries of what is possible in science and discovery.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Billerica, Massachusetts
Founded
1960
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Simplify's Take
What believers are saying
- September 28, 2026 timsUltra AIP and timsOmni launches deepen proteomics and oligonucleotide workflows.
- August 10, 2026 MIMETAS deal expands Bruker into human-relevant drug discovery models.
- UC Berkeley ordered over $6 million of Bruker NMR systems, delivering 2027 revenue.
What critics are saying
- Bruker’s first-half 2026 organic revenue declined 0.8%, exposing fragile demand recovery.
- Academic spending stayed soft in 2026, while tariffs and currency pressured results.
- If MIMETAS and fusion remain niche, Bruker’s acquisition-heavy strategy destroys capital returns.
What makes Bruker unique
- Bruker owns timsTOF proteomics, NMR, microscopy, and microphysiological systems under one platform.
- Bruker’s August 31 XFlash 7200 FIRE raises SEM-EDS throughput beyond conventional detector designs.
- Bruker’s BEST superconductors supply ITER, Wendelstein 7-X, CERN, and fusion demonstrators.
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Benefits
- Health Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Employee Stock Purchase Plan
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Disability Insurance
- Life Insurance
- Dental Insurance
- Flexible Work Hours
- Employee Discounts