LMS Support Engineer

Job Description

Dynatrace is looking for a Learning Management Systems (LMS) Support Engineer for the LMS Operations team. As a Learning Management Systems Support Engineer, you’ll play a crucial role in ensuring the smooth operation and effective utilization of the organization’s learning management system. Your responsibilities will span from technical administration to user support.

Responsibilities: 

• Administer and manage cloud environments, ensuring high availability and performance.
• Develop, update, and maintain CloudFormation templates or similar deployment automation scripts to automate the provisioning and deployment of infrastructure.
• Oversee the administration of our Learning Management System (LMS), including user management, content delivery, and system updates.
• Troubleshoot and resolve issues related to cloud automation, using logs and observability tools to diagnose and rectify problems promptly.
• Troubleshoot and resolve issues related to interacting with the LMS system
• Transfer incoming support tickets to the appropriate teams
• Collaborate with LMS Engineering R&D to further drive end-user experience
• Utilize the observability platform (Dynatrace) for operational tasks

Qualifications

Minimum Qualifications: 

• Bachelor’s degree in focused on technology (i.e., Computer Science, Computer Engineering, Information Systems) or relevant work experience required.
• Minimum experience of 5 years working in a similar role. 

Preferred Qualifications:

• Proven experience in cloud administration with AWS, Azure, or GCP.
• Experience in infrastructure as code (IaC) using CloudFormation or Terraform; or configuration management solutions such as Ansible.
• Strong experience in administering and managing a Learning Management System.
• Ability to effectively troubleshoot cloud automation issues through log analysis.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration abilities.
• Experience in working with cross functional teams
• Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.
• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified).
• Prior experience in a DevOps environment or DevOps Site Reliability.  
• Knowledge of scripting languages such as Python, JavaScript, or Bash.
• Experience with SharePoint, Slack, and Zendesk or equivalent systems.
• Prior Experience with the Dynatrace Platform is a plus.

Travel Requirements

• 25% or less travel required