Learning & Development Analyst - Learning & Organizational Development

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Learning and Organizational Development is seeking a learning professional who is passionate about helping people perform at their best. Reporting to the Team Manager of Learning Delivery, you will partner with business leaders and subject matter experts to design, develop, deliver, and evaluate learning solutions that support operational excellence across our Group and Individual Products portfolios. You will leverage adult learning principles, virtual facilitation expertise, and performance consulting skills to create meaningful learning experiences that drive business results. Through learning design, facilitation, and performance support, you will help employees build the knowledge, skills, and confidence required to effectively serve customers, support business growth, and deliver exceptional service outcomes. Knowledge of adult learning, instructional design, and using technology to create and facilitate engaging virtual and in-person training for our stakeholders are critical competencies for this role, as you will have opportunities to influence enterprise learning initiatives, contribute to curriculum modernization, and partner directly with leaders across the organization.

This position is primarily remote, with a minimum of one day per week onsite. Additional onsite attendance may be required to facilitate training sessions, support operational needs, and attend departmental or corporate meetings.

WHAT YOU WILL DO:

• Build and maintain effective working relationships with team members, stakeholders and business partners in virtual and in-person environments.
• Partner with leaders and subject matter experts to identify performance gaps, assess learning needs and recommend solutions that support business outcomes.
• Apply best practices in instructional design, leveraging adult learning theories in program and course development.
• Design, maintain and deliver engaging instructor-led, virtual, and blended learning experiences that promote learner engagement, knowledge retention and application on the job.
• Evaluate learning effectiveness using learner feedback, performance outcomes and business metrics to continuously improve training solutions.
• Explore and apply emerging technologies, including artificial intelligence, to enhance learning experiences, improve efficiency and support business outcomes.
• Demonstrate proficiency in written and verbal communication both in and outside of the virtual classroom to communicate ideas and collaborate with stakeholders and various levels of leadership.

WHAT SUCCESS LOOK LIKE:

In this role, success means building strong partnerships, delivering engaging learning experiences, continuously improving learning solutions and contributing to measurable business outcomes.

WHAT YOU WILL HAVE:

• Relevant post-secondary degree (e.g., education, adult education, instructional design) and 5+ years of training experience, including development and facilitation.
• Preference will be given to those with an adult learning certificate and/or an instructional design certification from an accredited institution or other relevant post-secondary training and work experience.
• Demonstrated facilitation and presentation skills, with the ability to effectively deliver instructor-led learning experiences to diverse audiences in virtual, classroom, and hybrid environments.
• Ability to learn and teach business applications from both operational and technical perspectives.
• Exceptional interpersonal skills with above average proficiency in verbal and written communication.
• Knowledge of instructional design methodologies and adult learning principles, with the ability to design and deliver learner-centered solutions that support operational performance and business outcomes.
• Experience using learning technologies such as LMS platforms, virtual classroom tools (Microsoft Teams) and digital content authoring tools.
• Experience using artificial intelligence and other learning technologies to support learning design, content development, research or performance support.
• Ability to work well independently within a virtual team.
• Strong research and problem-solving skills with the ability to prioritize and multi-task.
• Established track record built on exhibiting initiative, result orientation and a drive to succeed.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca

A criminal record check satisfactory to Alberta Blue Cross will be required as a condition of employment, following a conditional offer.