Cross-functional experience within dealership operations, including sales, product support, and service delivery, and the ability to align teams to achieve business objectives.
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
Critical thinking skills to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Oral and written communication skills and the ability to present formally before small and large groups.
Interpersonal and customer service skills.
Data analytical skills.
Self-management, multitasking, and organizational skills.
Ability to work with all levels of personnel within the organization and customer operations.
Ability to understand the implications of new information for current and future problem-solving and decision-making.
Knowledge and experience with economic and accounting principles and practices, including invoicing, credit management, financial markets, banking, and the analysis and reporting of financial data.
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately.
Ability to work independently and effectively within a team in a fast-paced, high-volume environment, emphasizing accuracy, timeliness, and achievement of goals.
Listening and questioning skills to understand verbal and non-verbal communication, including information presented through spoken words and sentences and the unsaid messages of others.
Advanced computer skills, including Excel, Word, PowerPoint, Salesforce, and Microsoft Dynamics.
A bachelor's degree in Business Management, Civil Engineering, Construction Management, or a related field is preferred.
A minimum of eight years of work-related skill, knowledge, or experience is required.
Demonstrated experience in leadership and operational management is required.
A valid driver's license is required.
Ability to perform the job duties and responsibilities satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to exchange accurate information in frequent communications, react to visual, auditory, and other signals, inspect work visually, and occasionally move or transport items weighing up to 15 pounds.
Ability to work indoors in an office environment and occasionally outdoors in weather extremes and other conditions, including damp or wet surfaces, hazardous materials, flammable liquids, high-noise areas, dust, and fumes or vapors.
Responsibilities
Set and achieve the Machine Division Heavy Rental Fleet's short- and long-term strategic plans in alignment with the company's vision, mission, and values.
Develop and execute Heavy Rental customer service processes.
Manage rental fleet assets, including fleet planning, acquisition, and disposition.
Manage rental fleet maintenance processes.
Hire, develop, evaluate, and influence employee productivity and teamwork to deliver customer service.
Model, promote, reinforce, and reward the consistent use of the company's Values Based Leadership tools, models, and processes.
Understand customer needs in Heavy Rental and execute a strategy to build customer value and stakeholder returns.
Lead Heavy Rental Fleet operational processes in customer service delivery, fleet asset management, and fleet maintenance.
Maintain and grow collaborative relationships across Machine Sales and Service, Texas First Rentals, SITECH, the Caterpillar dealer network, and customers.
Hire, train, develop, evaluate, and manage the Heavy Rental Fleet's human resources to exceed customer service, rental revenue, and return-on-investment targets.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as required.
Interview, hire, and train employees; plan, assign, and direct work; coach and develop employees; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Routinely work outside the office, including overnight stays, with 20% travel expected.
The Heavy Rental General Manager is responsible for setting and achieving the Machine Division Heavy Rental Fleet’s short and long-term strategic plans in alignment with the company's Vision, Mission, and Values.
The successful candidate will demonstrate strong strategic planning and tactical execution skills, with a demonstrated passion for personal and team development leading to successful outcomes for internal and external customers.
The Heavy Rental Fleet delivers value to customers through short term rental, and return to stakeholders through rental fleet asset management. The General Manager is responsible for Heavy Rental customer service process development and execution, rental fleet asset management including fleet planning, acquisition, and disposition, and rental fleet maintenance processes and management. An intimate understanding of rental fleet customer service, rental fleet asset management, and a collaborative approach within dealer sales and service operations is required.
The incumbent in this position is expected to model the following practices daily:
1) Demonstrate alignment with the company's mission and core business values 2) Collaborate with key internal/external resources 3) Participate in ongoing self-development 4) Execute Positive Business Results
· Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) · Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission · Understands customer needs in Heavy Rental and execute a strategy to build value for customers and return for stakeholders · Leads the Heavy Rental Fleet’s operational processes in customer service delivery, fleet asset management, and fleet maintenance · Maintains and grows collaborative relationships across Machine sales and Service, Texas First Rentals and SITECH, the Caterpillar dealer network, and with customers · Hires, trains, develops, evaluates and manages the human resources of the Heavy Rental Fleet to consistently exceed customer service, rental revenue, and return on investment targets · Work safely always and adhere to all applicable safety policies; complying with all company policies, procedures, and standards · Performs other duties as required
· Cross functional experience within dealership operations including Sales, Product Support, and Services delivery and the ability to align teams to achieve business objectives
· Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources
· Critical thinking skills to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
· Excellent oral and written communication skills and ability to present formally before both small and large groups · Excellent interpersonal and customer service skills
· Strong data analytical skills
· Excellent self-management, multi-tasking, and organizational skills
· Ability to work with all levels of personnel within the organization and customer operations
· Ability to understand the implications of new information for both current and future problem-solving and decision-making · Knowledge and experience with economic and accounting principles and practices, including invoicing, credit management, the financial markets, banking and the analysis and reporting of financial data · Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately · Ability to work independently and effectively within a team in a fast-paced, high-volume environment with emphasis on accuracy, timeliness, and achievement of goals. · Strong listening and questioning skills to effectively understand verbal and non-verbal communication. Ability to listen to and understand information and ideas presented through spoken words and sentences as well as the unsaid messages of others. · Advanced computer skills to include Excel, Word, PowerPoint, Sales Force, and Microsoft Dynamics
Education and Experience:
· Bachelor’s degree in Business Management, Civil Engineering, Construction Management, or related field preferred · Minimum of eight years of work-related skill, knowledge, or experience required · Previous demonstrated experience in leadership and operational management experience required
Supervisory Responsibilities:
Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Travel: · Routinely out of the office, with overnight stays of 20% expected · Valid driver’s license required
Physical Requirements: · To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily; Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities · This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. · This role frequently communicates with others, must be able to exchange accurate information in these situations · Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
· Occasionally moves or transports items weighing up to 15 lbs.
Work Environment: · This job is generally performed indoors in a professional office environment · Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity; additional outdoor conditions may include damp/wet surfaces, hazardous materials, flammable liquids, high noise areas, dust, and unfavorable fumes and vapors · Frequently works at fast pace with unscheduled interruptions
Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.