T

Teleperformance

Outsourced customer experience management services

Innovation & Partnerships Intern

Corporate StrategyConfirmed live in the last 24 hours
InternshipKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listed

About the Job

Requirements

  • Currently pursuing or recently completed a degree in Business, Management, Innovation, Technology, Economics, or a related field.
  • Strong organisational skills and the ability to manage several workstreams without losing track of tasks.
  • Proficiency with Excel and PowerPoint, including turning raw information into clear, presentable materials.
  • Interest in new technology and how businesses use it, including artificial intelligence tools such as Claude, ChatGPT, or Copilot.
  • Excellent written and spoken English.
  • An analytical mindset and a proactive approach to raising questions or proposing options.
  • Attention to detail, dependability, and comfort working with people remotely through Teams.
  • Availability to commit to the full six months on-site.

Responsibilities

  • Support day-to-day delivery across the Innovation team's active projects.
  • Research industry trends, emerging technologies, and competitor activity, and present findings in a clear one-page document or short presentation.
  • Help build and track project plans, including milestones, owners, timelines, and blockers.
  • Coordinate meetings, workshops, and brainstorming sessions with internal stakeholders, including preparing agendas, notes, and follow-up actions.
  • Prepare documentation for strategic initiatives, including proposals, process maps, decision logs, and status updates.
  • Contribute to data analysis and visualisation by compiling figures, identifying notable findings, and presenting them clearly.
  • Support automation efforts alongside the automation team by identifying repetitive tasks that could be automated.
  • Participate in ideation sessions and help assess which ideas are worth pursuing and why.

Desired Qualifications

  • Familiarity with automation tools such as Microsoft Power Automate, Power Apps, UiPath, or similar tools.
  • Exposure to Power BI, Looker Studio, or another data visualisation tool.
  • Experience with project tracking tools such as Planner, Jira, Trello, or Notion.
  • Prior internship, committee, club leadership, or event coordination experience.
  • A portfolio, case competition entry, or write-up of a self-directed project.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

Recently Posted Jobs

Explore more opportunities at Teleperformance

See more jobs