Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workplace Technology Solutions
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Overview
We are looking for experienced Workplace Technology / EUC professionals with strong hands-on expertise in Microsoft Intune and Enterprise Device Management. The role will focus on managing and supporting Windows workstations and mobile devices across iOS and Android platforms.

Key Responsibilities
Manage enterprise Windows 10/11 devices using Microsoft Intune.
Configure and troubleshoot device enrollment, compliance, configuration, security and application deployment.
Manage iOS/iPadOS and Android devices through Microsoft Intune MDM.
Support Windows Autopilot, device lifecycle management and Microsoft Entra ID integration.
Troubleshoot endpoint, policy, application, enrollment and compliance issues.
Support MECM/SCCM environments and co-management scenarios.
Provide endpoint support and participate in modern workplace / endpoint transformation initiatives.

Good to Have Skills
Windows 365 Cloud PC – provisioning and management through Intune.
macOS device management using VMware Workspace ONE.
Enterprise Mac device support.
Microsoft Teams support and troubleshooting.
PowerShell scripting and endpoint automation.
Apple Business Manager and Android Enterprise.

Must-Have Skills
Microsoft Intune , Windows Endpoint Management , iOS/Android MDM , Device Enrollment , Configuration & Compliance , Application Management , Endpoint Security , Entra ID , Windows 10/11

Good-to-Have Skills
MECM/SCCM , Windows 365 Cloud PC , Windows Autopilot , macOS , VMware Workspace ONE , Microsoft Teams , PowerShell

Experience
4–8 years of experience in EUC / Workplace Technology / Endpoint Management.
Strong troubleshooting, analytical and communication skills.
Experience supporting enterprise-scale endpoint environments.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.