Client Services Specialist - Scheduler
About the job
- A high school diploma or GED is required.
- At least three years of general office experience is required.
- At least two years of direct experience planning and prioritizing daily schedules, or similar work, is required.
- Proven data-entry experience is required.
- Typing proficiency of 50–60 words per minute is required.
- Professional written and verbal communication skills for internal and external interactions are required.
- Above-average knowledge of word-processing tools, customer relationship management systems, and spreadsheets such as Microsoft Office, Word, and Excel is required.
- Ability to perform data entry in multiple software systems is required.
- Ability to manage more than 700 transactions per day, split among the scheduling team, is required.
- Ability to find real-time solutions to problems is required.
- Customer service skills by phone and email are required.
- Strong attention to detail is required.
- Ability to complete tasks independently with little to no supervision is required.
- Ability to manage and prioritize multiple projects and deadlines is required.
- Ability to communicate effectively with internal and external customers, maintain rapport, and escalate issues appropriately and professionally is required.
- Ability to collaborate with others and offer assistance is required.
- Ability to adapt to unexpected changes and remain efficient and professional under pressure is required.
- Analyze and monitor clients’ operational software information daily.
- Answer company-wide incoming calls and emails across multiple phone lines in a high-call-volume environment.
- Schedule visits effectively while following established procedures.
- Monitor client construction schedules daily, weekly, or monthly, as applicable, and schedule data-collection visits for each home on the schedule.
- Communicate proactively with clients and coworkers about home-related issues to identify opportunities and improve the customer service experience.
- Contact clients to confirm inspection dates and gather any other required information.
- Ensure all visits for a given day are assigned appropriately based on geography and workload distribution.
- Track information about field inspections and related issues.
- Help management communicate with builders about missing or needed information, including accounting and contracts.
- Perform other duties as assigned.
- Knowledge of Salesforce is a plus.
- General construction knowledge is a plus.
About the company
ARCXIS provides inspection and engineering services to ensure residential construction projects meet building codes and safety standards. The company employs a team of engineers and inspectors who perform on-site foundation verifications, structural checks, and compliance audits to help builders manage risk and speed up the construction process. Unlike many local competitors, ARCXIS operates as a large-scale third-party provider with a national reach, offering a wide range of technical services under one roof. Their goal is to help home builders lower total costs and maintain high quality by providing reliable, professional oversight throughout the building lifecycle.
Company Size
1-10
Company Stage
Early VC
Total Funding
$3.7M
Headquarters
Houston, Texas
Founded
2004
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Simplify's Take
What believers are saying
- ARCXIS updated Texas windstorm guidance in July 2026, signaling regulatory relevance.
- Its 2026 website highlights broad residential inspection coverage and faster compliance delivery.
- Lincoln International said Saw Mill Capital refinanced ARCXIS in 2025, backing expansion.
What critics are saying
- Pulte Home sued Ei Engineering dba ARCXIS in April 2024 over HVAC defects.
- Adroit Energy attacked ARCXIS and iPermit conflicts in California registry comments.
- Builders can internalize inspections when municipal capacity returns, crushing third-party demand.
What makes ARCXIS unique
- ARCXIS bundles inspections, MEP engineering, and energy compliance for homebuilders.
- Its local field teams support builders from 100 homes to 4,000 homes.
- Texas windstorm, HERS, and code workflows create sticky compliance relationships.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Employee Assistance Program
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Health Savings Account
Referral Program
Company News
In April 2022, ARCXIS acquired iPermit, the leading provider of permit expediting and energy testing services to contractors serving the existing home market in California.
/PRNewswire/ -- ARCXIS, announced that it has acquired iPermit. Headquartered in Westlake Village, California, iPermit is the largest permit and HERS rating...