Manager, Human Resources

Responsibilities

Manager, Human Resources

Atlantic Region Consolidated Business Office (CBO)
Richmond, VA

The Atlantic Region Consolidated Business Office (CBO) provides essential business office services to our affiliated UHS facilities, including appeals and denials management, billing, collections, cash posting, pre-access management, variance resolution, and customer service. We are seeking a dynamic and experienced Human Resources Manager to join our team in Richmond, VA.

This role is an excellent opportunity for a strategic and hands-on HR professional who thrives in a fast-paced, matrixed environment and understands the unique demands of central billing office operations. The Human Resources Manager will provide leadership, guidance, and expertise across all facets of human resources, serving as an employee advocate, trusted advisor, change agent, and administrative partner to the CBO leadership team and staff.

Manager, Human Resources - Key Responsibilities

• Provide HR leadership and support to CBO leadership and staff across all functional areas of human resources, including employee relations, recruitment and retention, compensation, benefits administration, and workers’ compensation.
• Develop and implement recruitment and selection strategies to attract and retain strong talent while ensuring compliance with all applicable regulatory and legal requirements.
• Partner with the HR Generalist to support onboarding activities for new hires and prepare and conduct new employee orientation.
• Advise leadership on employee relations matters, including disciplinary actions, performance improvement plans, corrective action, and terminations.
• Collaborate with the CBO Director to coordinate leadership development and training opportunities for CBO managers focused on growth and performance improvement.
• Plan and coordinate Service Excellence training and employee engagement initiatives for the office.
• Communicate benefit information in accordance with corporate policies and procedures and serve as a knowledgeable resource to employees.
• Manage workers’ compensation cases and related follow-up.
• Serve as a liaison between corporate HR and the CBO, ensuring alignment with corporate policies, practices, and expectations.
• Respond to employee questions regarding personnel policies, benefits, and other HR-related matters.
• Support payroll processing as needed.
• Perform other duties as assigned.

Why Join Atlantic CBO?

As an Atlantic CBO employee, you will be part of a first-class organization offering:

• A challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive compensation
• Excellent medical, dental, vision, and prescription drug plans
• Education assistance
• 401(k) plan with company match

      And much more!

Qualifications

Education

• Bachelor’s degree in Business, Human Resources Management, or a related field from an accredited college or university required.
• PHR/SHRM-CP or SPHR/SHRM-SCP certification preferred.

Experience

• Five to eight years of progressively responsible human resources management experience required.
• Previous supervisory experience preferred.
• Experience in healthcare business office operations strongly preferred.
• Experience working in a matrix organization or multi-site environment highly desirable.
• Experience in an environment with a union presence preferred.
• Demonstrated knowledge of employment laws and regulations at the federal, state, and local levels.
• Proficiency in Microsoft Office applications required.
• Proficiency with HRIS and LMS systems required.

Skills and Competencies

• Ability to prioritize, organize, and manage multiple responsibilities in a fast-paced environment.
• Strong communication, interpersonal, and relationship-building skills.
• Demonstrated commitment to service excellence and customer-focused support.
• Ability to build trust and influence effectively across all levels of the organization.
• Comfortable working in a matrixed organization with diverse stakeholder groups and competing priorities.

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. uhs.com.

EEO Statement  

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. 

Avoid and Report Recruitment Scams  

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information. 

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. 

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters