Courtesy Patrol Supervisor
About the job
- A high school diploma or an equivalent combination of education and experience is required.
- At least 3 years of customer service experience is required.
- Experience working with financial receivables and reservation systems is required.
- Solid computer skills are required.
- The role requires communication, customer service, and problem-solving skills.
- The ability to lift or move up to 50 pounds occasionally is required.
- Provide a courteous, visible, and reassuring presence for members and guests.
- Schedule, delegate, direct, and supervise the work of courtesy patrol staff.
- Interview candidates, train new employees, conduct performance reviews, and recommend disciplinary actions and terminations in conjunction with managers and the Human Resources department.
- Conduct multiple property patrols each day.
- Communicate daily with the Resort Manager to receive updates on potential issues and review patrol logs from the previous shift.
- Prepare a daily patrol log of critical situations for management review.
- Respond to all after-hours calls in a timely manner.
- Complete incident reports and take photos when necessary.
- Secure and lock amenities and common-area buildings at designated closing times.
- Monitor exterior lights and report outages to the Resort Manager.
- Maintain communication with the local police department and Resort Manager, and call 911 in an emergency.
- Maintain strict confidentiality regarding sensitive company, personnel, and member or guest information.
- Customer service experience in an recreational vehicle business environment is preferred.
About the company
Equity LifeStyle Properties is an owner and operator of manufactured-home communities, RV resorts, and campgrounds. Community and resort teams manage guest service, sales, maintenance, grounds, activities, and local operations. It provides residential sites, vacation stays, amenities, and property services across its portfolio. The scope follows Equity LifeStyle Properties and its North American property operations. Corporate, technology, finance, marketing, and portfolio functions support those locations. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Cape Coral, Florida
Founded
N/A
Simplify's Take
What believers are saying
- Q2 2026 normalized FFO rose 7.7% to $0.74 per share.
- Management raised 2026 normalized FFO guidance to $3.13-$3.23 after strong Q2.
- Core property operating income grew 6.5% in Q2 2026, driven by rent gains.
What critics are saying
- Canadian RV reservations fell 40% in 2026, pressuring seasonal revenue immediately.
- ELS booked $0.9 million of non-operating legal expenses in Q2 2026.
- Hurricane-related disruptions still linger into 2026, delaying occupancy recovery through 2027.
What makes Equity LifeStyle Properties unique
- ELS owns 453 properties across 35 states and British Columbia, concentrating supply.
- ELS maintains 93.7% June 2026 occupancy and 94% MH occupancy, unusually sticky.
- ELS combines manufactured housing, RV, and marina assets with self-managed REIT scale.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Holidays
Paid Sick Leave