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Fraser Health

Public health authority operating hospitals

Patient Care Coordinator - Emergency

Nursing & Frontline Patient CareConfirmed live in the last 24 hours
Full-timeBurnaby, BC, CanadaCA$49.20 - CA$67.08 /hrIn-person

About the Job

Requirements

  • Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives.
  • Three years of recent related clinical experience in the designated clinical area, including one year of supervisory experience, or an equivalent combination of education, training and experience.
  • Completion of postgraduate coursework and/or certification applicable to the designated clinical area.
  • Clinical proficiency or expertise in the designated clinical area.
  • Ability to supervise and provide leadership and work direction.
  • Ability to coordinate patient assignments in collaboration with staff.
  • Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
  • Ability to establish priorities for patient care, patient flow and discharge planning, and overall daily operations of the designated units.
  • Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
  • Ability to monitor, assess and address performance issues based on professional standards of practice and provide input to the Manager on formal performance reviews.
  • Ability to role model, coach and mentor best practices in patient care.
  • Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs in collaboration with other clinical staff.
  • Ability to support implementation of education based on changing practices, such as legislation and technology.
  • Ability to provide input into budgets and minor and capital equipment.
  • Ability to communicate effectively verbally and in writing.
  • Ability to work independently in an organized and self-directed manner.
  • Ability to problem-solve and effectively deal with conflict situations.
  • Ability to operate related equipment, including applicable software.
  • Physical ability to perform the duties of the position.

Responsibilities

  • Apply established criteria and prioritize admissions and intake; lead and facilitate actions related to daily patient flow; plan patient discharge and appropriate patient placement or referral by ensuring the care team follows specific care paths and processes; and review admission, intake, discharge planning and individual care plans to ensure optimal progression to discharge in collaboration with other clinical team members.
  • Supervise nursing and nursing support staff and coordinate the clinical team's day-to-day work; observe and correct work where necessary; monitor quality of care and patient safety; assign and adjust work assignments; schedule and coordinate staff; and monitor and may authorize staff hours, including overtime, vacations and leave requests, ensuring service levels and staffing requirements are met.
  • Promote interprofessional collaboration and team building; support staff in planning and providing patient and family education on illness prevention and health maintenance; act as a mentor and resource to staff; model best clinical practices; assess clinical skills; and coach staff or liaise with other health professional leaders to help achieve established clinical performance goals.
  • Initiate, lead or support plan-of-care conferences and rounds for optimal patient care management according to best practice, and disseminate clinical information to nursing and nursing support staff and other clinical team members.
  • Identify staff learning requirements and provide input into learning objectives with the Manager, Educator and other clinical team members; provide clinical support and guidance; and evaluate the effectiveness of learning opportunities.
  • Provide input into a comprehensive orientation program in collaboration with the Educator and other clinical staff.
  • Act as a point of contact for patients and families with care concerns or questions and follow up as required; participate in or lead investigations of patient and family complaints, follow up and implement corrective action as appropriate, and collaborate with Quality Improvement according to established protocols.
  • Participate in quality improvement and risk management by evaluating the effect of practice changes, recommending alternative approaches, conducting safety audits and supporting teaching and learning implementation when required.
  • Assist the Manager or Director by attending panel interviews, recommending new staff selections, providing staff performance appraisal feedback to the Manager, and providing feedback on optimal budgetary resource use and minor and capital equipment needs as requested.
  • Promote staff awareness and involvement in research and evaluation activities and special projects, and participate in research and special projects as appropriate.
  • Collaborate with internal and external stakeholders and participate on designated professional or operational committees at the unit, hospital, program or regional level.
  • Participate in the review, development, implementation and evaluation of evidence-informed clinical decision support tools and policies.
  • Perform other related duties as assigned.

About the Company

Fraser Health

Public health authority operating hospitals

Fraser Health is a Canadian health authority that provides health services to about 1.8 million people in British Columbia. It operates 12 hospitals, including major trauma centers, as well as outpatient care and surgery centers, and offers services in residential care, public health, home health, and mental health. It employs more than 40,000 staff, medical staff, and volunteers who coordinate care across hospitals, clinics, and community settings to ensure patients receive the right care at the right time. Its goal is to keep communities healthy by delivering accessible, high-quality care and by creating good workplaces for its employees and volunteers.

Company size
10,001+
Company stage
Grant
Total funding
$20K
Headquarters
Surrey, Canada
Founded
2001

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