Technical Specialist Senior Associate - NetSuite

Technical Specialist - Finance

Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company? 

 AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. 

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning… 

Come join the A-Team at AirTrunk, where the cloud meets the ground.  

A Snapshot 

The Technical Specialist - Finance is responsible for the operational support, configuration, and enhancement of Finance systems and solutions. Reporting to the Service Owner, this role provides advanced technical support  , manages Level 1 and 2 service  requests and incidents, and delivers small changes and updates. The Technical Specialist ensures systems are stable, secure, and optimised, while maintaining high-quality documentation and contributing to the knowledge base to support continuous improvement and user enablement.

Your Day to Day

Operational Support & Service Delivery

• Provide Level 1 and 2 support for incidents and service requests, escalating where necessary.
• Monitor system performance and proactively identify and resolve issues.
• Collaborate with Service Desk and other support teams to ensure timely and effective resolution.

System Configuration & Maintenance

• Perform system configuration and parameter updates in line with approved change processes.
• Support patching, upgrades, and minor enhancements.
• Maintain system integrity and ensure compliance with security and governance standards.

Change Delivery & Testing

• Deliver small-scale changes and enhancements in collaboration with business and technical teams.
• Conduct unit testing and support user acceptance testing (UAT) as required.
• Ensure changes are documented and deployed in accordance with SDLC and change management processes.

Documentation & Knowledge Management

• Create and maintain technical documentation including configuration records, support procedures, and change logs.
• Contribute to the knowledge base by documenting solutions, known issues, and troubleshooting guides.
• Support training and onboarding of support staff through clear and accessible documentation.

Collaboration & Continuous Improvement

• Work closely with the Service Owner to identify opportunities for system optimisation and automation.
• Participate in root cause analysis and problem management activities.
• Stay current with platform updates and industry best practices relevant to the supported systems.

Requirements  

 Essential: 

• Experience with NetSuite or other Finance ERPs
• 3-5 years’ experience supporting enterprise systems in a technical capacity.
• Strong understanding of system configuration, troubleshooting, and support processes.
• Experience with incident, problem, and change management practices.
• Ability to write clear, structured documentation and contribute to knowledge management.
• Strong analytical and problem-solving skills.
• Effective communication and collaboration skills across technical and non-technical teams.
• Demonstrated ability to work collaboratively with cross-functional teams and communicate technical concepts to non-technical stakeholders. 

• Experience working in Agile, hybrid, or traditional project delivery environments. 

• Desirable: 

• Familiarity with ITIL practices and service management frameworks.
• Exposure to scripting, automation, or integration tools.
• Experience working in agile or hybrid delivery environments.
• Experience working in fast-paced, scaling environments or transformation programs. 

Qualifications:  

• Bachelor’s in IT or related discipline;  

• 3-5 years in Technology roles;  

• Global or APAC experience a benefit. 

The AirTrunk Culture  

Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential. 

The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.    

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EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email [email protected]