Full-Time

Project Manager

Continuous Improvement

Posted on 11/6/2025

TSC

TSC

201-500 employees

Global CX agency building customer journeys

No salary listed

Huntsville, AL, USA

In Person

Category
Business & Strategy (1)
Requirements
  • Bachelor’s Degree and 5+ years of experience or master’s degree and 3+ years of experience in project/program management. (In lieu of a degree a candidate must have 10+ years of experience in project management)
  • 5+ years of experience with Lean Six Sigma
  • Experience working in a high-volume, high-mix production environment
  • Experience creating value stream maps
  • Experienced in data-driven decision-making to enhance project efficiency and effectiveness
  • Proven track record of identifying and implementing cost-saving initiatives
  • Demonstrated experience in vendor or subcontractor management
Responsibilities
  • Establish baseline funding, spend plan, and a high-level milestone-based schedule at project kickoff
  • Track project execution spending and milestone completion against baselined spending and milestone plan
  • Work with the technical staff to establish a low-level task-based schedule verses proposed spend plan
  • Lead initiatives to identify process inefficiencies and implement corrective actions across projects and production lines.
  • Collaborate with engineering, production, quality, logistics, and program management teams to streamline project workflows.
  • Analyze production data, KPIs, and project milestones to assess performance and recommend efficiency improvements.
  • Drive implementation of Lean Six Sigma, and continuous improvement methodologies.
  • Facilitate root cause analyses (RCA) and corrective action plans (CAP) to address delays or process defects.
  • Develop visual management tools, dashboards, and standard work instructions to increase transparency and accountability.
  • Work closely with the program staff to ensure that schedules are maintained to meet customer objectives and milestones
  • Manage customer expectations regarding cost, schedule, and technical aspects of the program
  • Report health and status of active projects during internal project reviews and customer briefs
  • Cross functional leadership to ensure designs achieve customer requirements, delivery dates, and milestone objectives
Desired Qualifications
  • PMP Certification
  • Certified in Six Sigma (Green or Black Belt) with a strong background in data-driven process optimization
  • Highly proficient in all Microsoft Office products with ability to create PowerPoint briefings, Excel spreadsheets, Word documents, and schedules using Project
  • Self-motivated, passionate and a free-thinking individual comfortable in assuming a leadership role
  • Experience with electronics or PWA respins
  • Experience in production/manufacturing operations and supply chain management within the DoD sector
  • Experience with RF, Radar, Counter UAS, or ISR operations
  • Excellent organizational skills with the ability to prioritize work and maximize productivity

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Zaion partnership boosts AI voice automation for enterprise clients.
  • Serves blue-chip clients like BNP Paribas, Nestlé, and Orange.
  • Sitel Group membership accesses 75,000-person global CX platform.

What critics are saying

  • Foundever rebrand erases TSC identity in 3-6 months.
  • Qualtrics XM3 automates journey mapping 40% faster by March 2026.
  • GPT-5 no-code tools capture 30% market by February 2026.

What makes TSC unique

  • TSC excels in chatbot deployments for Parc Astérix and Ramsay Santé.
  • TSC partners with Zaion for AI callbots serving Accor and Citroën.
  • TSC leads in Social Media Intelligence and Visual IVR expertise.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement

INACTIVE