Commercial Shopfloor Leader

Job Description

About the job

As a Commercial Shopfloor Leader, you will lead your team to deliver an outstanding omnichannel customer experience while ensuring excellent commercial standards every day. You will inspire your team to actively sell IKEA solutions, maintain attractive product presentations, execute commercial priorities and collaborate across the store to create a seamless customer journey.

Your assignment

• Lead, coach and develop Commercial Associates to build a competent, engaged and multi-skilled team.
• Execute commercial priorities and action plans together with the Commercial Manager.
• Deliver an inspiring shopping experience through excellent merchandising, pricing, range presentation and product availability.
• Lead active selling by helping customers find home furnishing solutions that meet their Life at Home needs.
• Monitor daily commercial performance and take actions to achieve agreed sales and operational goals.
• Partner with Communication & Interior Design to execute commercial campaigns and seasonal activities.
• Work closely with Customer Relations, Fulfilment and IKEA Food to ensure a seamless customer journey.
• Act as Duty Manager during assigned shifts, ensuring safe, compliant and efficient store operations.
• Ensure compliance with IKEA policies, health, safety, security and risk management standards.
• Continuously improve commercial performance, operational efficiency and customer satisfaction.

We're looking for someone who:

• Is passionate about IKEA values, creating a better everyday life for the many people and leading others.
• Enjoys developing people and building engaged, high-performing teams.
• Has a strong commercial mindset with a passion for home furnishing and creating inspiring shopping experiences.
• Understands customer behaviour and actively drives sales through excellent customer interactions.
• Has experience in retail operations, merchandising, commercial planning or store operations.
• Works confidently across different functions and builds strong collaborative relationships.
• Is comfortable analysing commercial performance and making timely business decisions.
• Can prioritise effectively in a fast-paced retail environment while maintaining attention to detail.
• Demonstrates good judgement, resilience and professionalism when managing operational challenges and customer escalations.
• Is committed to continuous improvement, learning and developing both people and the business.

Qualifications

Knowledge or experience in the following will be an advantage:

• IKEA Retail Concept and IKEA Way of Selling.
• Home Furnishing and Life at Home.
• Commercial merchandising and range presentation.
• Sales steering and commercial performance.
• Omnichannel retailing and customer journey.
• Customer Relations, Fulfilment and goods flow.
• Health, Safety, Security and Risk Management

Additional Information

Why Join Us?

Join an internationally recognised, values-led retail organisation as we expand into Sarawak. This is a unique opportunity to help build a new team, shape the employee experience and contribute to the success of a growing retail business from the very beginning.

You'll enjoy working in a collaborative, inclusive and people-focused environment where learning, development and continuous improvement are part of everyday life.

If you're looking for an opportunity to make a meaningful impact while growing your HR career, we'd love to hear from you.